Clear the chat history in the virtual agent chat window

[ajithnandish1]

How do i flush or clear the messages in the virtual agent chat window ? As of now it shows the complete history of the chat.
Also i need to limit the Knowledge article search to a specific knowledge base through the virtual agent designer, how do i achieve it?

[Siva71 · Accepted solution]

Hi Ajith, 

Hope the below link should be helpful. 

As far as i know , service now is handling chat history clearance using URL parameter . Please find the link inline for the same.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/task/create-va-standalone-client.html

There is no another way i came forward for clearing the messages in chat window. 

Please mark the response as helpful, if you really found this helpful.

Thanks, 

Siva

[siva_]

Could you please let me know if the reply helped you by marking as correct/helpful so that the thread can be closed.

Thanks,

Siva