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Resolved! In-system notifications

Hi, In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc. See attached mock-up as an exa...

Chaz_ by Tera Guru
  • 1554 Views
  • 5 replies
  • 3 helpfuls

Highlight fields like in the Workspace

Hi, If i am referring to this article comparison between Next Experience and UI16 : Interface Comparison between UI16 & the Next Experience The list view should higlight priority filed like in Workspace (N°11) :   In my PDI, it seems that it is still...

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Nico12 by Mega Sage
  • 1815 Views
  • 11 replies
  • 1 helpfuls

Bug in "Configure - List Layout"???

In the Catalog Item related list "Catalog Client Scripts", I have noticed that about HALF (50%) of the time I make changes, my changes are thrown away and the layout goes back to a default set of columns.  Have other experienced this?  Is this a know...

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G24 by Kilo Sage
  • 393 Views
  • 1 replies
  • 0 helpfuls

Unable to edit workspace in UI builder

Suddenly UI Builder is throwing below error message  "Can't edit. There is an unknown issue. This was editable until last week and no changes were made, but suddenly Servivcenow is throwing above error. Even tried to create a new workspace, but still...

abhi555 by Tera Contributor
  • 2078 Views
  • 4 replies
  • 5 helpfuls

Content Items not displaying in Service Portal

Hello All,My team and I are configuring the Service Portal right now and it hasn't been a very pleasant experience. One issue is that the Content Items within the Catalogs do not display in the Service Portal. Does anyone know a work around so the co...

Marques2 by Tera Expert
  • 8611 Views
  • 16 replies
  • 3 helpfuls