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How to get service now connected in China

Hello Experts, We would like to use servicenow in our chinese locations and unfortunately we are not able to do so because of the restrictions on the internet by the govetnment. Could any of you suggest what could be done ? How is it configured in yo...

Renu4 by Tera Contributor
  • 3024 Views
  • 2 replies
  • 1 helpfuls

Resolved! Variables shown in approval form

Hi,I don't understand what kind of variables are shown on the Approval Form, because i've noticed that not all variables are shown.I would like to know how to show only variables that are visible in Catalog Item view, is this possibile? How can i do ...

Allow Guest user to download attachment

Hi Experts, Could you help me with the following requirements?   We have a public page in the service portal and a custom public widget with a download button on that page. With a click of that, button it should download one file which is present in ...

Resolved! How to parse JSON - REST Integration

Hi experts , Could you please suggest how to parse below JSON code ?{"next_page_id":"789c5590d14ec3300c45dffd23dd0bd5d2756ce30ffa3221f601519aa425a88da3c485edefb12304e225528eaf7dafbd7349c1adc1ec69cb514fc12faee8155d6920755c69a0dc9a95eb3a99d90b3dc0b0574...

Neeta1 by Tera Contributor
  • 944 Views
  • 5 replies
  • 5 helpfuls

Apply new Metric Definition to old Incidents

Hi all, I've just defined a new metric in order to get how much time spent my incidents on a determinated sub-state "On hold Reason"   Then i can create a dynamic report based on this metric to know that time by incident:   The thing is, this only ...

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daniziz by Kilo Contributor
  • 1598 Views
  • 3 replies
  • 1 helpfuls

Resolved! Cannot authenticate user using Azure AD SSO.

I have configured SSO for Azure AD and I'm trying to test the connection.  Despite it Azure AD accepting the account details it is redirecting back, asking which account to sign out of and then asking me to close the window.  Clicking Activate still ...

Aidan by Tera Guru
  • 4247 Views
  • 5 replies
  • 6 helpfuls

Resolved! REST Access to Multi-Row Variable Sets (MRVS)

The Internet has a lot of resources around ServiceNow's Service Catalog and Table REST APIs.The Internet also has a growing number of resources around ServiceNow's Multi-Row Variable Sets (MRVSs).   What I can't find are mentions of getting or settin...