Client script to populate start/end date from CHG to CTASK

[jean-pauldehaas]

Hi all,

i have a requirement to populate the start/end date from the change to all new(manually) created CTASKs.

i created a client script (for testing i only used start date first) for this but i think im missing something..

function onLoad() {

   //Type appropriate comment here, and begin script below

   if (g_form.getValue('planned_start_date') == '') {

    g_form.setValue('planned_start_date', 'change_request.start_date');

   }

}

can anyone point me in the right direction ?

[jean-pauldehaas]

i had to change line 4 to 

var ga = new GlideAjax('ChangeUtils');

but its still not working, only the error message is showing on the ctask

[jean-pauldehaas]

could you share the script include you used  ?

[Josh Pirozzi · Accepted solution]

Hi @jean-pauldehaas ,

Sure! See below for the Script Include:

var ChangeTaskUtils = Class.create();

ChangeTaskUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getDates: function() {

        var parentChange = this.getParameter('sysparm_parent_change');

        var gr = new GlideRecord('change_request');

        gr.get(parentChange);

        var pstart = new GlideDateTime();

        var pend = new GlideDateTime();

        pstart.setValue(gr.getValue('start_date'));

        pend.setValue(gr.getValue('end_date'));

        var results = {

            "planned_start": gr.start_date.getDisplayValue(),

            "planned_end": gr.end_date.getDisplayValue()

        };

        //gs.log("Results: " + JSON.stringify(results));

        return JSON.stringify(results);

    },

    getAssignmentGroup: function() {

        var parentChange = this.getParameter('sysparm_parent_change');

        var tasktype = this.getParameter('sysparm_task_type');

        var gr = new GlideRecord('change_request');

        gr.get(parentChange);

        if (gr.type == 'standard','normal' && tasktype == 'customer_coordination') {

            var assignmentgroup = gr.getValue('assignment_group');

            return assignmentgroup;

        }

    },

    type: 'ChangeTaskUtils'

});

[jean-pauldehaas]

Thanks.

i have the script include and client script in place now but both fields on the task show values as undefined.

any idea ?

[jean-pauldehaas]

by changing the lines 13/14 in the client script to returneddata.planned_start & returneddata.planned_end i got it to work.

thanks!