ClientScript stopped working

[manishc]

We have a client script which removes few options from a select box variable.

This used to work perfectly fine on my catalog item.

But today I exposed it to run on my fulfilment task form, and the same script is not working.

How do I make g_form.removeOption() work? If this will not work, how do I remove options from my select box.

Thanks

Manish

[shouvik · Accepted solution]

Hi Manish

g_form.removeOption() is not a supported API for variables on Task Records.

Please refer to the documentation on the supported APIs

Client script access to variable fields on task records

For g_form APIs which you don't find working for Task Records, please use g_sc_form.

So g_sc_form.removeOption() would work. But you have the same CatalogClientScript which applies to catalog item and catalog task, have a check on g_sc_form.

Here is the code for the same

if (g_sc_form) {
   g_sc_form.removeOption()
}
else {
   g_form.removeOption()
}

Thanks

Shouvik

PS: Hit like, Helpful or Correct depending on the impact of the response

[Geoffrey2]

Nice.   I haven't seen this before.   Good to know.

I can't find any use of it in my instance, but I did find this: ServiceNow KB: The g_form.getControl method does not work after ordering (KB0547171)

[Geoffrey2]

Can you post the code?   It's hard to debug from our imaginations.

[BALAJI40]

Hi,

  Just check, "applies on catalog task" is checked or not. If not then check the check box and see the result. Remove option will work.