Resolved! List collector slash bucket in portal
I want to display slash bucket in portal, can we achieve this? it is displaying on backend view but in portal it is displayed dropdown.
Forum Posts
How to call Service Catalog from new tab in Service Operations Workspace?
I know that new actions can be added by editing chrome_tab property.I need to call Service Catalog screen.Can I simply change route to link "/sp?id=sc_category" and how? Maybe this way?"label": { "translatable": true, "message": "Service Catalo...
Resolved! can a workflow update the case (incident) activity?
We use the Case management for our customers.Upone adding a "parent" i'd like to mark the parent as "Problem case". This works just fine with a workflow. BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field...
Resolved! How to handle 5 organization in one form
I have a business use case where we want to on board 5 or more organization to submit their idea. all organization have a bit unique requirement.
Resolved! Access to this content denied based on report_view ACLs
hi TeamI have a user in the system whose landing page is set to the self-service portal, which includes two gauges: "My Active Incidents" and "My Requested Items." Whenever the user logs in, the page shows the message 'Access to this content denied b...
Subflow Variables - can you pass an object?
I am wondering if it is possible to pass an object that is not a GlideRecord, to a subflow as an input. I am calling my subflow from a business rule, and in the business rule, performing several lookups. The subflow is submitting a catalog item, and ...
Add additional comments via script on requested items by disabling notifications
I want to add additional comment on requested items in bulk by disabling comments. I am trying using scheduled job as below script but additional comments are not coming var sc_req_item = new GlideRecord('sc_req_item'); sc_task_gr.addEncodedQuery("re...
Resolved! event handlers to ensure data entered in the text boxes is captured and persisted
I raised a case with now support about text not being retained when saving when being entered into input boxes in the UI builder on a custom built page. They said I was missing event handlers so does anyone know what these are and which ones I need?
Resolved! The View Products button in the Store doesn't work for me
The View Products button in the Store doesn't work for me. Is it just me, or is there something wrong with the button?
Resolved! Possible to Evaluate three Catalog Variables in one onChange Catalog Client Script?
I've been struggling to get a Catalog Client Script to fire, in which I'm wanting to evaluate three different Catalog Variables, that when evaluated as true will fire off an alert message. The Catalog Client Script has no Variable Name chosen in the ...
Adaptive Authentication - how do I import IP Address with CIDR specification
I need to set up AA. Our allow IP address list is very large - to many to enter manually. How do I import a long list of CIDR addresses given an IP and a /xx range ?
MFA with authenticator app OTP is not working
Hi All, I have set up Multi-factor Authentication for local login (without SSO). When a user logs in, they are prompted to scan the QR code for the authenticator. However, after scanning the QR code and entering the OTP from the Microsoft Authenticat...
Resolved! Which plugin should i enable for idean demand and project module
I have searched in plugin to activate idea demand and project but i found many plugins related to it. Which plugin should i enable for this.
Change between dashboard tables in landing page
Hi all, I hope you are doing well. Currently, I have defined on the user preferences that all users should have '$pa_dashboard.do' as their landing page, but I also want some user to be able to see '/platform-analytics-workspace/dashboards/'. Is ther...
Resolved! Service Operations Workspace - Interaction Record
In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change reque...