Hello, I need to create an inbound action that auto populates the watch list with cc'd user(s) for RITMs. How can I do this? If a cc'd user does not exist in the system, I do not want to create a new user Thanks!
Hi, From the table asmt_metric_result we copy via a business rule with conditions, the question and the value to a separate custom table.The table looks like belowQuestionValueScore1.1.1 Risk2 1.1.1 Likelihood2 1.2.1 Risk1 1.2.1 Likelihood3 What we ...
how to edit or customize the list actions or declarative actions in the ui builder.
How can we export to PowerPoint from ITSM?Can it be done today (in Washington)?Or can we tailor or customize from SPM construct?Or when is capability coming? Date? Is it on roadmap?Please share what you know - thanks! JJ
Product Models are necessary for multiple ServiceNow products; however, I am not finding that these products have sufficient educational material regarding model management. I feel model management should be a course all on its own. But I digress. Do...
Hi all! If anyone could assist: I'm trying to create a flow, on Flow Designer, that when creating a task and ask for approval, if rejected, to go back to the same task without closing or loop (which is currently the case) and ask for approval again....
We have a catalog item that allows a customer portal user to enter data and subsequentially create a Story (rm_story).How do we make Stories visible on the Customer Portal? Is there code to add to the 'My Tickets' widget to display stories and add co...
Hi all!In my ITOM License usage dashboard, I found that only the UsageAnalytics Counts for Tables have a value (83). The rest are 0.I clicked on the chart at the target date, expecting to see 83 records that will match the value shown for UsageAnalyt...
I am trying to create sequential approvals using the flow designer so that I can have multiple levels of approval on a single catalogue item. In the legacy workflow, I can create multiple approval steps without impacting the parent RITM record, and...
Hi All, Our service now Application insight getting error Can anyone why we are getting this error?
Hi All, As per users request, we are adding a OOB table under "My Request" page in Service Portal. So, I have created a record under "My Request Filter" with secondary fields but I was not able to find the field showing up on Portal. Where Number dis...
How to remove Filter By:.....(To Do's filter)configuration under M Tasks and My Issue is this filter ption is not showing in dev and it is visible in Prod, I am want hide this configuration.Please can anyone help me on this? Thank you.
Hi everyone, ServiceNow performs changes on our production instances like AHA transfers and any change related to a COMM record via Change Requests on /now .We are also making change requests internally to manage our instance and plan maintenance. Wh...
