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Clustering/Grouping of user queries in NowAssist

Swagata Banerj1
Tera Contributor

3 hours ago

 

Hi,

I’d like to categorize and cluster user queries within NowAssist (Portal & Virtual Agent) to generate reports and dashboards for better insights.
Please provide a detailed step-by-step guide to achieve this.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @Swagata Banerj1 

 

Might eb helpful

 

https://www.servicenow.com/community/now-assist-forum/now-assist-reporting-question/m-p/3090912?ligh...

 

https://www.servicenow.com/community/now-assist-for-creator-forum/now-assist-how-to-create-a-report-...

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