Case summarisation on PDI

joshmorris · ‎11-19-2025

Is it possible to test some of the itsm ai features on a PDI like case summarisation

Oliver Stammler · ‎11-19-2025

Hey @joshmorris,

unfortunately agentic AI is not (yet) available on your PDI.
You can try build agent in the meantime - there is a challenge running at the moment 😊

Here are some additonal information on that: #BuildWithBuildAgent
Build Agent is now live on your Personal Developer Instance (PDI)!

Cheers
Oli

Dr Atul G- LNG · ‎11-19-2025

No, AI/Now Assist/Gen AI—nothing is available on PDI.” @joshmorris

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG · ‎11-19-2025

Thanks @joshmorris Please close the thread if all good.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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