[CMDB] - Hostname in CI table not flow to Asset table

[Balaji Ramanath]

Hi there,

We've encountered the following problem. I'm hoping for some advice!!

We've integrated science logic with ServiceNow to create CI [virtual machines]. We recently ran into an issue where a CI was created but no asset record was established. Normally, given the present setup, this integration would build the asset record for all of the CIs being created. This occurred for a specific number of records.

Thank you for taking the time to respond.

[Balaji Ramanath]

Ravi,

Appreciated it if you could advise on the procedure to verify the patterns. Thanks!

[Ravi9]

 by pattern i didnt mean anything special ! just analyzing the data that are getting missed , what do they have in common ? as i have said before - it could be they all belong to same child class ! 

[Michael de Boer · Accepted solution]

What is the CI class where the CI is created?
With model categories (Product Catalog > Product Models > Model Categories) you can define if an asset should be created when a CI is created in a specific CI Class.

Also, when you use a product model, there is an attribute "Asset tracking strategy".
Here you can define to don't create an asset, when the CI has this product model.

Regards,

Michael