CMDB Questions For Customers

[kvamsikrishna]

Hi!

Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?

The document should be just a guide line for CMDB designers how CMDB should look like at the end and also a guide line how each phase should look like, etc…

Regards

Vamsi

[Ujjawal Vishnoi]

Hi Vamsi,

Please refer the below link

ServiceNow KB: CMDB Resources Page (KB0546686)

Hope this helps.

Regards,

Ujjawal

[kvamsikrishna]

Thanks for your response Ujjawal, Actually what questions we have to ask for client on Configuration management database(CMDB)

I want to prepare the question on CMDB   for ask to client

For ex: If u see Discovery, i prepared these questions to ask the client.

So like this i want prepare the questions on CMDB.

I don't know exactly which type of questions we have to ask to the client

What are your IP Ranges ?

How many data centers do you have?

What type of platforms do you need to discover ?

What should be the credentials to Discover the systems?

When do you want to run discovery schedules ( Daily/Monthly/weekly/Yearly)?

When do you want the notification to be triggered ?

Does your systems have Admin rights to run Discovery?