CMDB Questions For Customers

kvamsikrishna
Mega Expert

‎04-25-2017 02:45 AM

Hi!

Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?

The document should be just a guide line for CMDB designers how CMDB should look like at the end and also a guide line how each phase should look like, etc…

Regards

Vamsi

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Ujjawal Vishnoi
Mega Sage
Mega Sage

‎04-25-2017 03:05 AM

Hi Vamsi,



Please refer the below link



ServiceNow KB: CMDB Resources Page (KB0546686)



Hope this helps.



Regards,


Ujjawal


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kvamsikrishna
Mega Expert
In response to Ujjawal Vishnoi

‎04-25-2017 03:18 AM

Thanks for your response Ujjawal, Actually what questions we have to ask for client on Configuration management database(CMDB)


I want to prepare the question on CMDB   for ask to client



For ex: If u see Discovery, i prepared these questions to ask the client.


So like this i want prepare the questions on CMDB.


I don't know exactly which type of questions we have to ask to the client



What are your IP Ranges ?
How many data centers do you have?
What type of platforms do you need to discover ?
What should be the credentials to Discover the systems?
When do you want to run discovery schedules ( Daily/Monthly/weekly/Yearly)?
When do you want the notification to be triggered ?
Does your systems have Admin rights to run Discovery?