Due Date format in VTB
Hello, How to change the Due Date format in Visual Task Board to Day-Month instead of Month-Day ? Thanks
Forum Posts
Using KMF to send encrypted data between instances
Hello, I'm wondering if anyone has successfully set this up. The documentation around Key Exchange is a little lax in the details. I wanted to setup a POC of using this to pass some data between two of our sub-production instances, but now I'm thin...
Schedule report should run only on weekdays(mon to friday) from 1 pm to 10pm IST??
Schedule report should run only on weekdays(mon to friday) from 1 pm to 10pm IST?? exclude weekends
Bundling Hardware, Consumables, and Software
Hi team,Can anyone help me understand if there's a way to bundle hardware, consumables, and software together? When I tried on my PDI, I encountered an issue where it wouldn't allow me to bundle software models due to a business rule "Abort insert of...
Missing "Pending Retirement" Substate
Hi team,I have a question regarding the asset state and substates. The "Pending Retirement" substate was introduced in the Washington DC release but wasn’t available in the Vancouver release. The instance I am working on is on the Washington DC relea...
Document lifecycle management
Hello Team, I am looking for Document lifecycle management with below features and how can we do it.The main features/ requirement are as follows: Workflow Automation. a. Check in/ check out (Track changes)Review, view & Edit access (Select audience)...
How to auto populate the select box value.
Hi All,In cutomer_contact table I have created a Business Line (Select box).ABCXYZJKLI have created a form where I have to autopopulate the Business Line for selected contact.Variables- Contact- Reference to customer_contactSelect Box- Option is same...
Decrypt API Response
I am getting API response in encrypted format and I want to decrypt this response. I tried using GlideEncrypter.decrypt method but I am getting error
Catalog Item - Referenced variable - Advanced reference qualifier based on user's company
Hello All,I read many posts in this community related to advanced/dynamic reference qualifiers, but I need help understanding what I should do due to my lack of scripting skills. ScenarioI have a catalogue item called "Update distribution list". The ...
How to authenticate an inbound REST API call to a ServiceNow instance from a laptop when using AD based SSO?
Our instances are linked to Active Directory for SSO, and I need to make an inbound REST API call to ServiceNow from my laptop. Where normally basic auth with username and password would do it, that fails here because of the implied MFA going on. Wha...
Success Dashboard PDI
HI, AllTrying to set up the success dashboard for the first time on the PDI (using Washington but same on Xanadu) and found issue that that I could not find the answer to.In the admin console under Knowledge Deflection, I get the warning saying “You ...
Resolved! Access Rights of Users with no Roles
Hello all, I would like to know what a user is able to access (specifically tables) with no roles assigned to it? The use case would be as follow:As part of role management I am about to do a matrix of all roles and tables that shows what roles can d...
Global Search For OT device -No record Returns
Hey Everyone, Requirement : I want to enable global search for OT devices (table: cmdb_ot_entity). When a user enters the name of an OT device in the global search, it should direct them to the corresponding OT device details.
Catalog UI policy not working in variable editor on a custom task table
Hi all, Below I have a multi-row variable set open in the variable editor, which is in a custom scoped table. Records on this table are created using a record producer.The expectation is that when the field ‘Presently living here’ is marked as ‘Yes’,...
Resolved! Conditions Activity Stream @Mention Email to disable for additional comments
Hello, At the moment, the trigger (When to send) of the Activity Stream @ Mention Email includes comments also for additional comments. However, this creates confusion as the email script is designed only for work notes. Is there a way to disable th...
