Common knowledge base in all languages?

[j_vallat]

As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.

Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English but as a French company we are also working with french clients and writing our documents in French.

The fact is that the French translation of the instance is not quite exact, so i prefer using ServiceNow in English.

My problem is that whatever the language choosen for the instance, the only articles visible in the Knowledge bases are those published in the ServiceNow language (english, for me). Is there a way for all users to view alla articles in the knowledge base whatever the language of the article or the one of the ServiceNow platform?!

Our compagny use the Knowledge Management V3, the Knowledge Document, the I18N: Knowledge Management Internationalization Plugin v2 and the Managed Documents plugin.

The idea is to have a common knowledge base for all articles in all languages (english articles are not necessary the translation of a Freench article).

Thanks in advance.

[david_legrand]

Hi Julien,

I didn't check for a while but as I understand, the only option would be to create all the articles in the "English" language with specific Knowledge Base.

The issue is that the platform can't know if the article should be displayed in French or English, it's using the global "language select box" to know and you're asking for English.

An enhancement would be to dissociate the language of the instance and the language of the KM. It could make sense saying "we are using the instance with one language but in KM, all (or selected) languages should be quickly available"

But maybe saruppaul would be able to provide a more valuable answer

[j_vallat]

Absolutly, i had already though to force the language of all articles in english, for them to be viewed in my instance but if some other users open ServiceNow in French, they won't see them.

Your idea to dissociate tthe instance language and the knowledge base one is clearly what i'd like to do.

French articles can be consulted in the English instance but only if you search for them with the Language set to French (same in the opposit way) but if you just open one Knowledge category you only see the articles in the language instanceand not all in the other languages; this is what i would like to modify.

For our company, and in the way we want to use ServiceNow, all users who enter in the knowledge base should see the articles, whatever in which language they are written; but we don't really want to loose the "Language" parameter as some articles will have their translation associated.

Thanks

[david_legrand]

Apparently I missed one sentence, I don't think we (customers or partners) can implement this feature (I don't think we have access to the necessary source as the KM application is quite closed), so it's an enhancement I would most probably ask on Hi Support or here with "product issue".

Due to the way ServiceNow is using KM, I think it would make sense but the KM development team will have to agree

[servicenowkevin]

I think david.legrand is right about not being able to customize that on your own. I've forwarded the thread on to saruppaul so he can evaluate it a feature request.