how to set values to request field using workflow

[Vijay Kumar4]

I have Created a catelog item.

When the catelog item submits I want to set defalut values to some fields. I created a workflow using sc_request , but it is not shown in the catelog item.

 I want to set these values in request form. But iam not able to add this workflow to my catelog item. Becouse this workflow is created using sc_request table. 

Please help me.

[Sourabh26]

Hi,

Without anything shared how you think anyone can help you.

[Vijay Kumar4]

please check my screenshots

[Sourabh26 · Accepted solution]

Why you want to create the workflow on request?

Create it on RITM and then in the workflow you can use Run Script activity to set the required values on request form.

Script for Run Script activity

var grReq = new GlideRecord('sc_request');
grReq.get(current.request.sys_id);
//Replace your field and values as per the need.
grReq.cmdb_ci = '261b2b426fb4110015c9181d5d3ee413';
grReq.impact = '3';
grReq.short_description = 'THIS IS TEST TICKET' ;
grReq.update();

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh

[Lon Landry4]

Thanks this approach works well.