Common knowledge base in all languages?

[j_vallat]

As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.

Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English but as a French company we are also working with french clients and writing our documents in French.

The fact is that the French translation of the instance is not quite exact, so i prefer using ServiceNow in English.

My problem is that whatever the language choosen for the instance, the only articles visible in the Knowledge bases are those published in the ServiceNow language (english, for me). Is there a way for all users to view alla articles in the knowledge base whatever the language of the article or the one of the ServiceNow platform?!

Our compagny use the Knowledge Management V3, the Knowledge Document, the I18N: Knowledge Management Internationalization Plugin v2 and the Managed Documents plugin.

The idea is to have a common knowledge base for all articles in all languages (english articles are not necessary the translation of a Freench article).

Thanks in advance.

[j_vallat]

Thank you for the forwarding, i am eager to have saruppaul's opinion about this.

[Sarup Paul]

Hi Julien

Sorry for the delayed response.

Your requirement could be implemented in a couple of ways.

1. In the Article view page, customize to add a section for "Available Translations", and provide links to the translated version of the article. If all articles are not mastered (originally authored) in a particular language, this may be a challenge. In some organizations that I have worked, we would have a process to master the content in a language, and then translate to other languages.
2. In the Search page, provide a feature to search in multiple languages. As David and Kevin have mentioned, this is currently not an option on the Knowledge home page due to its' non-customizability. There is API support, so you may be able to develop the page, but understandably that's a complicated activity. We are looking into a more customizable search results page, leveraging Service Portal technology in our upcoming releases.

Cheers

[carolina2]

The wiki article below could be relevant for this discussion

I18N - Knowledge internationalization

[Jeander Pallar]

Hey, this can help´https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965801