Configurable Agent Workspace - multiple views for same table

[Shannon Burns]

If I am using CONFIGURABLE (not legacy) agent workspace, and I want to have multiple views of the same table (dependent on the roles of the user), how can I do this?

For ex when viewing with configurable agent workspace

• Agent has
  • Role 1
• Form shows
  • Field A
  • Field B
  • Field C
  • Field D

• Agent has
  • Role 2
• Form shows
  • Field B
  • Field D

For reference, I am on Vancouver version.

Thanks,

Shannon

[Dr Atul G- LNG]

Hi @Shannon Burns 

Greetings!!

You can try with View Rules

https://www.servicenow.com/community/developer-forum/how-to-change-view-based-on-role-of-user/m-p/22...

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/navigation-and-...

[Shannon Burns]

Yes, we use view rules all the time.  But I'm not talking about the regular platform side.  I am talking about when viewing through Configurable Workspace.

[Dr Atul G- LNG]

Sorry mate, but I guess it should work with view rule.