Configuring Agent Assist visible on interaction record >> gives error "Invalid configuration"

[Stefan K_]

Use case: I want to activate Agent Assist in Agent Workspace to be visible on interaction record to be able to do knowledge search from interaction directly. Using knowledge from interaction is needed for agent to check if the interaction should be escalated to incident/request or perhaps it can be dealt directly.

What has been configured:
1. Declarative Action Assignment [sys_declarative_action_assignment]
Created a similar record that already existed for incident:

2. Table configuration [cxs_table_config]
Created a similar record that already existed for incident:

And the table configuration is active:

Problem:
Agent Assist is visible, but gives error "Invalid configuration, table configuration is inactive". 

Why?

ANSWER:

Okay figured it out, on the "Declarative Action Assignment" there are attributes (below screenshot from OOB record pointing to incident). There is some client script logic how this gets set and it didn't get set when creating new record. 

I copied these values manually to my new record and now Agent Assist works from interaction.

Sadly this is not well documented by ServiceNow. 

[Stuart Diener]

I just found that if you add the action attributes to the list view, you can change cxstableconfig to cxsTableConfig in the list view by editing from there.  If you dont have many to update, it might be quicker than writing up a script to do it.

[Miguel Alvarez1]

Great Article. It helped me a lot during the enabling process. Thanks!