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Advanced reference qualifier based on Company

Hi, We are trying to filter using a reference qualifier CI's that belong to the company that the incident is opened by. This is working using " javascript:'company='+current.company " However, we want to add another qualifier where 'current.company.v...

alexfossa by Tera Contributor
  • 5294 Views
  • 5 replies
  • 0 helpfuls

Resolved! My Approvals in Simple List

Hi,   I'm trying to create a widget for my approvals in a simple list. The "My Approvals" widget has Approve/Reject buttons for each pending approval and it takes up a lot of real estate on the homepage(where I plan to position it). If anyone was abl...

chrisds by Kilo Contributor
  • 1544 Views
  • 3 replies
  • 2 helpfuls

Resolved! Notification Widget

I am wanting to add a notification Widget to our end users default homepage so that when we have an outage of some sort they can get information on the specific issue we are experiencing and not have to put in an incident for the issue.  I am hoping ...

jherrell by Giga Contributor
  • 2967 Views
  • 3 replies
  • 0 helpfuls

boolean true/false value translation

Hello all. I'd like to know how i can change the translation of the value of a boolean true/false field. I mean,when i pick italian language the "false" value is correctly displayed as "FALSO" (but in upper case...), while "true" remains "true". I do...

Resolved! Run Business Rule only once

I have a requirement to run the business rule logic only once based on a flag. Initially flag will be null and once it its set, business rule should run and when user tried to modify the record again, business rule should not run.

Geeky by Kilo Guru
  • 4496 Views
  • 8 replies
  • 8 helpfuls

KB How "Attach to incident" works ?

Hi All,While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button...

Resolved! CI History Timeline Fields

I have a few questions about the CI History Timeline view. Does this view display a change whenever any audited field is updated in the history?   Aside from excluding the auditing on the CI fields, is there a way to exclude a specific field from bei...

Resolved! Set local login password for a group of users?

How can I set a local password for a group of users? If possible, I would like to change the password for all users that haven't login to Service Now, except the ones who already have log in. Do you have any recommendation?

adri by Giga Contributor
  • 2172 Views
  • 1 replies
  • 2 helpfuls