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Same choices dependent on multiple values

I have a state field with values as Pending and Review and few other values. I have a substate field which is dependent on state field. When state is Pending/Review, sub state should show below values; Pending ChangePending IncidentPending Problem Ho...

Khanna Ji by Tera Guru
  • 2417 Views
  • 6 replies
  • 0 helpfuls

Using Record Producers in Order Guides

Record Producers cannot be added to Order Guides as configured OoTB.     But you can change this by modifying the system property "glide.sc.item.order_guide_exclusion".   Removing the value 'sc_cat_item_producer' allows Record Producers to be include...

ron_tavares by ServiceNow Employee
  • 5211 Views
  • 4 replies
  • 4 helpfuls

Resolved! UI policy vs. ACL

I will give ITIL role wirte authority by using the ACL in the impact field of the incident table. ACL: incident.None     write   ITIL incident.impact write  ITIL Also, I will give ADMIN role write authority by using the UI policy (writing Scripts) in...