We have a need to use the SlushBucket in the Service Portal Catalog Item in order to allow the user to select multiple options and bring them into a list at a time. In the current out of box system it only allows you to do a typing view (which appe...
Hi, I'm trying to create a widget for my approvals in a simple list. The "My Approvals" widget has Approve/Reject buttons for each pending approval and it takes up a lot of real estate on the homepage(where I plan to position it). If anyone was abl...
I am wanting to add a notification Widget to our end users default homepage so that when we have an outage of some sort they can get information on the specific issue we are experiencing and not have to put in an incident for the issue. I am hoping ...
Hello, I had a user ask if there is any way to hide the empty results in the global search. Does anyone know if an option to do that exists?
What role do I need to give for a RITM to be approved please? We have a user which is ITIL but the approval dropdown is currently greyed out. Thanks, Lisa
Hi, I have a added a record in cmdb_ci table with class as IP switch.The record is present on the list form but not in the form view or in the child table cmdb_ci_ip_switch.The error is below.
Hello all. I'd like to know how i can change the translation of the value of a boolean true/false field. I mean,when i pick italian language the "false" value is correctly displayed as "FALSO" (but in upper case...), while "true" remains "true". I do...
I have a sla defintion for a catalog item. (5 business days) When I submit the request, I see current date populated on "Estimated Deliver Date of Complete Order" and "Delivery Date". I am expecting the sla duration of 5 days calculated and displaye...
I have a requirement to run the business rule logic only once based on a flag. Initially flag will be null and once it its set, business rule should run and when user tried to modify the record again, business rule should not run.
Hi All,While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button...
How to dynamically filter reference field based on integer choice-field on form (sn_customerservice_case)? Objective: To be able to have the custom reference field pointing at kb_knowledge-table dynamically OnChange-triggered and filtered using the k...
Are there other ways to approve request or changes without using the approver license? We are a global organization and it will not be possible to account for all the managers and supervisors as it is around 6K+ users. We are looking at buying fe...
I have a few questions about the CI History Timeline view. Does this view display a change whenever any audited field is updated in the history? Aside from excluding the auditing on the CI fields, is there a way to exclude a specific field from bei...
How can I set a local password for a group of users? If possible, I would like to change the password for all users that haven't login to Service Now, except the ones who already have log in. Do you have any recommendation?
I have a catalog item that has a date variable for "Date of Event". Then I have three date/time variables for Set Up Time, Start Time and End Time. I need a way to a) validate that the date/time field is entered correctly and b) make sure that th...
