Contact Type Graph Report

Meaks00
Giga Contributor

‎01-14-2024 12:54 PM

Hey all,

Looking to try and create a Trend Graph for contact types (Phone, Web, Email and Self Service), sorted monthly for the last 12 months and that allows me to filter between agents.

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-15-2024 03:33 AM

 Hi @Meaks00 

I tried Trend by on Incident table 

but channel is not available in Trend by  

also assigned to dot walk is not available till Name/

and 

if I tried with Bar graphs then trend is not available

 

For this PA is best option

 

Adding expert @AndersBGS here for his expert view. 

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