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10-16-2017 12:06 PM
I am fairly new to Service Now so please have patience with me.
I have created a Service Catalog Request for a firewall request that once you click Order Now button creates a Request Item. Currently all the variables and attachments copy over from the Req to the Request Item without issue.
Next a script runs to create a Change and all the variables are copied over, again without issue, except the attachments don't copy over. I have tried various solutions from the community and have yet to get it work successfully. I feel I am either missing steps everyone else just assumes is known, or that I am not quite getting all the vocabulary yet.
Since I am not really sure the proper path to take to get the attachments to copy over, I am including my script without any attachment parts in hopes someone can direct me to the best method. Please keep in mind I am a newb and may need more detailed instructions.
CODE:
var affectedCIs = (current.variables.affected_cis + '').split(',');
var gr = new GlideRecord('change_request');
gr.initialize();
gr.requested_by = current.request.requested_for;
gr.short_description = current.variables.short_description + '';
gr.u_subscribed_offering = current.variables.site_id;
gr.description ='Source IP/Subnet - ' + current.variables.Source_IP + '\n' + 'Destination IP/Subnet - ' + current.variables.Destination_IP + '\n' + 'Port(s) - ' + current.variables.Firewall_Port + '\n' + 'Protocol - ' + current.variables.Firewall_Protocol + '\n' + 'Bi-Directional? - ' + current.variables.Bi_Directional + '\n' + '\n' +
'Originating Request: ' + current.request.number + '\n' +
'Originating Sys_ID: ' + current.request.sys_id +'\n' + '\n' +
current.variables.description + '';
gr.cmdb_ci = affectedCIs[0] + '';
gr.end_date = current.variables.planned_end;
gr.company = current.variables.Company;
gr.insert();
for (var i = 0; i < affectedCIs.length; i++)
relateAffectedCI(gr.sys_id + '', affectedCIs[i] + '');
current.comments = 'Change request ' + gr.getDisplayValue() + ' has been created'+ '\n' +
current.variables.change_request = gr.sys_id + '';
function relateAffectedCI(task, item) {
var ci = new GlideRecord('task_ci');
ci.addQuery('ci_item', item);
ci.addQuery('task', task);
ci.query();
if (!ci.hasNext()) {
ci.initialize();
ci.ci_item = item;
ci.task = task;
ci.insert();
}
}
Your help is appreciated!
Solved! Go to Solution.
- Labels:
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Service Catalog
-
Workflow

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10-16-2017 12:18 PM
Hello Trudy,
Include below line after gr.insert(); and replace gr.insert(); with var chgsysId = gr.insert();
GlideSysAttachment.copy('sc_req_item', current.sys_id, 'change_request', chgsysId);
http://wiki.servicenow.com/index.php?title=Copy_Attachments_from_Record_to_Record#gsc.tab=0
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10-16-2017 12:17 PM
Check the below post it will help.
In your code, i cant see the lines to add attachments.
Showing Requested Item Attachments on the Catalog Task Form

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10-16-2017 12:18 PM
Hello Trudy,
Include below line after gr.insert(); and replace gr.insert(); with var chgsysId = gr.insert();
GlideSysAttachment.copy('sc_req_item', current.sys_id, 'change_request', chgsysId);
http://wiki.servicenow.com/index.php?title=Copy_Attachments_from_Record_to_Record#gsc.tab=0
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10-16-2017 01:00 PM
OMG that worked like a charm!!!!!!!!!!!!!!!!!!!!1 Thank you , thank you, thank you!!!!!!!!!
I was real close in what I was trying before but in the whole wrong part of the script. Now that I can see it working I get a better understanding of the logic and what I was missing. I learned a lot in addition to solving my issue.
Thank you so much!

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10-16-2017 01:28 PM
You are very welcome Tudy. Thanks for participating in the community!