Copy attachments from request item to change

[tkh]

I am fairly new to Service Now so please have patience with me.  

I have created a Service Catalog Request for a firewall request that once you click Order Now button creates a Request Item.   Currently all the variables and attachments copy over from the Req to the Request Item without issue.

Next a script runs to create a Change and all the variables are copied over, again without issue, except the attachments don't copy over.   I have tried various solutions from the community and have yet to get it work successfully.   I feel I am either missing steps everyone else just assumes is known, or that I am not quite getting all the vocabulary yet.

Since I am not really sure the proper path to take to get the attachments to copy over, I am including my script without any attachment parts in hopes someone can direct me to the best method.   Please keep in mind I am a newb and may need more detailed instructions.

CODE:

var affectedCIs = (current.variables.affected_cis + '').split(',');

var gr = new GlideRecord('change_request');

gr.initialize();

gr.requested_by = current.request.requested_for;

gr.short_description = current.variables.short_description + '';

gr.u_subscribed_offering = current.variables.site_id;

gr.description ='Source IP/Subnet - ' + current.variables.Source_IP + '\n' + 'Destination IP/Subnet - ' + current.variables.Destination_IP + '\n' + 'Port(s) - ' + current.variables.Firewall_Port + '\n' + 'Protocol - ' + current.variables.Firewall_Protocol + '\n' + 'Bi-Directional? - ' + current.variables.Bi_Directional + '\n' + '\n' +

'Originating Request: ' + current.request.number + '\n' +

'Originating Sys_ID: ' + current.request.sys_id +'\n' + '\n' +

current.variables.description + '';

gr.cmdb_ci = affectedCIs[0] + '';

gr.end_date = current.variables.planned_end;

gr.company = current.variables.Company;

gr.insert();

for (var i = 0; i < affectedCIs.length; i++)

relateAffectedCI(gr.sys_id + '', affectedCIs[i] + '');

current.comments = 'Change request ' + gr.getDisplayValue() + ' has been created'+ '\n' +

current.variables.change_request = gr.sys_id + '';

function relateAffectedCI(task, item) {

var ci = new GlideRecord('task_ci');

ci.addQuery('ci_item', item);

ci.addQuery('task', task);

ci.query();

if (!ci.hasNext()) {

ci.initialize();

ci.ci_item = item;

ci.task = task;

ci.insert();

}

}

Your help is appreciated!

[ark6]

Check the below post it will help.

In your code, i cant see the lines to add attachments.

Showing Requested Item Attachments on the Catalog Task Form

[Pradeep Sharma · Accepted solution]

Hello Trudy,

Include below line after gr.insert(); and replace gr.insert(); with var chgsysId = gr.insert();

GlideSysAttachment.copy('sc_req_item', current.sys_id, 'change_request', chgsysId);

http://wiki.servicenow.com/index.php?title=Copy_Attachments_from_Record_to_Record#gsc.tab=0

[tkh]

OMG that worked like a charm!!!!!!!!!!!!!!!!!!!!1     Thank you , thank you, thank you!!!!!!!!!

I was real close in what I was trying before but in the whole wrong part of the script.   Now that I can see it working I get a better understanding of the logic and what I was missing.   I learned a lot in addition to solving my issue.  

Thank you so much!

[Pradeep Sharma]

You are very welcome Tudy. Thanks for participating in the community!