I have a UI button Ready for delivery. This button should be visible only when the stage is in_progress. When user clicks on this button, it should update the stage to ready_for_delivery and hide this button. How do I do this? I am updating the stage...
Hi when put an Incident On-Hold reason is Awaiting caller then the SLA clock is stopped. But when the On-hold reasons are Awaiting, Problem, Change or Vendor the SLA is in Progress only. So my doubt is the reasons are Awaiting, Problem, Change or Ven...
Hi All, I am working on robust transformation and faced an issue while loading data with it. Can we load an entire row data into different tables using a conditional script in entity mapping. For eg. I have 4 rows in sheet. I need 2 rows go into ta...
I know that I can enforce MFA since San Diego by using the Adaptive Authentication Plugin as already mentioned by @Randheer Singh in his excellent post. I was wondering if there is any way to configure the step-up authentication on the Identity Prov...
Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens. Stays at the box. I can click cancel and it goes away. I...
Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
I've been looking into understanding how to use "template value input" for Flow Designer Record Update. I've tried to use use this documentation, but haven't been successful in my attempts. Does anyone have experience using it? https://docs.service...
Hi, I have attached one image from user table and that should be only visible for people having only admin roles.
I have a workflow with a few (Wait x days) timers. When I'm testing changes to the workflow I don't want to actually wait that long for this step to complete. Is there any way I can force the context to move on to the next step?
how can we restrict the user to only one request per catalog item if he has already an existing open request for that catalog item. for example If a user has an open request on catalog item 'X' again he is trying to raise the request for the s...
I've just started learning how to use UI Builder and would like to delete some of the test experiences I created. How can I delete them? I don't see anyway to delete the entire experience. Also, when in an experience, how can I delete the page I cr...
I'm attempting to establish a series of sequential approvals using the flow designer to enable multiple layers of approval for a single item in the catalog. In the previous workflow system, I could incorporate numerous approval stages without alterin...
Greetings everyone, I wanted to know if it's possible to create a new "Time" variable type. Unlike the 'Date' or 'Date/Time' variable types, this would just show the time, alone. There is already a 'Time' type for form fields, but this doesn't seem t...
