After upgrading to ROME, we observed a strange issue with Service Portal's tiny-mce editor In a Widget if we have more than one <sp-tinymce-editor> anything other than 1st one is not getting displayed. Steps: 1. Go to Service Portal Widgets -> Creat...
Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...
Hello friends, I came across a scenario in which I need to update multiple incident records and came up with below script: var gr=new GlideRecord('incident'); var a=['INC0010002','INC0010003','INC0010004','INC0010005','INC0010006','INC0010007']; for...
Hi Team, We have enable document viewer in our dev env so that the users can view the attachment, by default I can see that when you click on the document it downloads the file instead of viewing it. This seems to be an OOTB behavior. We can see a 'v...
Hello teamI'm trying to do a reverse search for the value of a reference field to query the employee number vs the name.We want the end user to provide their employee number to drive the name.I tried some dot-walking options, but could not retrieve t...
Hi,Is it possible to automatically fill Excel file with data from RITM? When user submit the form i want to copy the data from RITM with user inputs into Excel file and attach it to the task record.
I am curious if there is a way to bypass a flow wait for duration step. in this case the default wait period is 14 days, but I am needing to adjust that time so that the timer waits for 3 days. This is for adjusting a flow that is currently executing...
Hello,is there an option to know which Flow Designer flows use a Decision Table (to Make a Decision)?If not, can it be searched in a table?ThanksFlavio
How can we hide the new button in Workspace for all user.
HI All, We have a requirement where we need to create a record producer tat will be used by venders, whose account is not whitelisted in SN user table. We just wanted to share the link of the record producer so that anyone (not whitelisted SN user) c...
HI,I have a field of type list which is a reference to the user tableIt shows me 2 columns: name, email.I want to search by the 3 columnssearch both by name and by email I would appreciate the help, thanks Shir
Hi @community, I'm working on a project in ServiceNow where I need to enhance the address input functionality in a catalog item. Here's what I aim to achieve:When a user starts typing into the address field, I want Google Autocomplete API to suggest ...
Hi, I am using the flow designer for one of the implementations. I am using changed_fields in script in the flow designer it was working fine 2 months back, But now I am seeing an issue for retrieving it. The changed_fields value is return an undefi...
When a user navigates to incident form, then critical priority can be selected only by the user with the Incident Manager role. Other role users should not have access to make incident priority as critical Can anyone please help for this??
I have created a custom reference field on the catalog item table, say u_customfield1, and I want that to be populated on u_customefield2 on the sc_req_item form when a new RITM is created from that catalog item. I do not want to make it a variable a...
