Expected start date on task
Which OOB script sets the expected start date on Task to current time when it is created?
Forum Posts
SLA on Due Date field on Problem Task Table
How can I set up SLA on a due_date field on Problem Task form using one of the existing schedules?All help is greatly appreciated. Thanks.
Normalize Company names on CMDB
Hi, I have seen quite a few articles on the Normalization data services plugin that lead to issues. We have a mature CMDB with CIs linked several hundreds of Companies (child companies within the organization) that would like to manual group/normal...
Resolved! Knowledge base reporting
Hi all I would like to create a report showing a view of knowledge articles created per knowledge base per week and month. What would be the best way to present it? And how do I setup the filter? I tried lots of things but don't get it to work. Any ...
Easy Import Missing the Complete Import Button
I am testing the import on an Incident List,ImportSelect excel file (Modified a single record from the incident table to test)After I preview the imported data I get message, but there is NO button to Complete the importI have looked for UI Actions a...
Read Only field editabe by one group of people
We have a form where due_date field is read only via a UI policy. We need to make this field Editable for just one group of people. How can this be achieved? All help is appreciated. Thanks.
Catalog Item Variables are not mapping with a form
Hi All,So I have an issue while creating an run script for a form where I am not able to map the fields from a requested item to the Custom form(delegate table). I have given the backend values of the field inside the script but it is not working. P...
How to create interaction for 3 or more interactive filters on the Dashboard
Hi, I am currently working on a Dashboard where I want 3 or more interactive filters to interact with each other. Example:If I filter the reports by 'Entity', besides the reports the values under the 'Engagement Type' and 'Select Engagement' should ...
Get email of Requested for user
Hi All, I have to variables in catalog item:One is 'Requested for' which is a List collector to choose more than one userThen I see also user id, email and so onBut there are some security restrictions for some users and they don't see user id, email...
Preference Heading for Display Incorrectly Captitalised
I know this is a weird question but it has bugged me for years that in our instance of ServiceNow, the "Display" option under preferences is not capitalised. I've worked with ServiceNow for many years and our instance is about 11 years old. To me it ...
Using conditions as a Flow Action input - date format issue
I tried using the Conditions type as an input into a Flow Action. The Conditions type builds an encoded query, but the problem is that the date formats are wrong. The format is MM/DD/YYYY instead of YYYY-MM-DD. Has anyone experienced this issue? I tr...
Resolved! How to include a clickable link on the catalog item that's accessed on the Service Portal ?
Hi All, I have created a new catalog item that is visible on the Service Portal. In the Catalog Item, I want a clickable link to be displayed. This link shouldn't be in the description. I created a macro first, and then included that in the macro var...
in flow designer save button is gray
my flow designer i have created flow when i test the flow it works but when i do randomly it wont work
Resolved! Hiding a variable on the request form but adding it to the catalog task
We have a form that will create a catalog task after a first approval. I'm using flow designer and in that catalog task, I want to add a catalog variable so that a member of that assignment group has to enter a value in that variable before closing ...
How do I get the display value of a MRVS variable?
Hello, I have a Flow Designer flow that has an MRVS. I get the MRVS data through the Get Catalog variables. I am trying to send an email in the flow and the body of the email needs to contain some of the data from the MRVS. I am executing a For Ea...
