Resolved! Delete Activity
Hi, Can I delete activity log on the incident form? I wrote a wrong comment in work note, and I delete this comment. Please show me how to delete activity log. Best Regards,
Forum Posts
How to switch back from UI15 to UI16 (After I switched from UI16 to UI15) - New update
There was a similar post with the same name opened but it no longer appears relevant after the new update last night.Solved: How to switch back from UI15 to UI16 (After I swit... - ServiceNow CommunityBasically, I switched to UI15 today after the Ser...
Flow Designer: How to properly create ad attributes of user/group using Create AD Object using AD spoke not orchestration
Hi Guys, Could you please help me how to properly use the Create AD objects activity of AD Spoke in flow designer(part of orchestration with flow designer). My intention is to update the ad attributes of a user without customizing the AD spoke act...
Resolved! CI Classes and CI Attributes
Hi anyone can explain with examples what are the CI Classes and CI Attributes? Its really appreciate and helpful.
Resolved! Passing Variables to Task Description Field in a workflow
Hi all, I've been attempting to pass variables from a request item to the description field in the sc task. The issue i'm facing is that it is only returning the one variable into the field. below is the code that i am inserting into the description...
How do I prevent users replying to a closed requested item or incidents in service portal designer?
How do I prevent users replying to a closed requested item in service portal designer? I have configured the portal to show the completed request items/ incidents for the users. When they click on the link they can see the ticket but it allows for th...
Resolved! What does GCF mean in the context of the GCFSampleStore
To fix a problem with the ServiceNow debugger, ServiceNow support had me add the system property glide.ua.gcf.sample_priority.enabled = true The property fixed the debugger issue. Yay! But what does GCF mean? Thanks!
Missing "Rule base" related list for Order Guides
In our environment, the "Rule base" tab is not being displayed in Vancouver. I went out and got a PDI with version Vancouver. In looking at Order Guides I see that the "Rule Base" and "Catalog Data Lookup Definitions" Related Lists tabs existed. Th...
Knowledge article links redirecting to SP in virtual agent
Hi all, My requirement is to redirect knowledge article link to my custom portal instead of SP in Virtual agent chatbot. Looking for some guidance/ inputs on the above. Thank You!
ServiceNow Best Practices: Three Simple Steps on How to Create a Table in ServiceNow?
I want to show you exactly how to create a table in ServiceNow. As a beginner in the software world, creating a table requires prerequisites and best practices. The question is why? A table is a blueprint of your application, it requires a well-thoug...
How to use system property in flow designer
I have created a flow in which I updated a record after 15 minutes using the 'wait for a duration of time' flow logic. But currently, I have fixed the time to 15 minutes. Now, I want to keep this time according to a system property. How can I use the...
Decision Table - Not getting expected value back in response.
I am putting a business rule together that takes a set of values from the form after it is saved and applies checks several possible boolean fields if the conditions apply. I am able to get the false value to return, but the true value comes back as ...
How can i redirect new change button on SOW to homepage or desired URL
Hello All , i want to redirect all users when they click on 'New' button change list view in SOW/Agent workspace ; to a specific URL , rather than opening a new change request form . How can we achieve it any idea?moreover how can we disable this new...
"Invalid credentials" from remote connections (Azure AD App & remote instance record) but login.do works
Hi folks,Today I was attempting to configure user provisioning from my Azure AD environment. During the course of this process I successfully connected to my Dev and Test instances; however, when it came to UAT I was presented with the below error: ...
Reference Variable not appearing in the RITM or SCTASK
Hi, I have an issue where a variable from a catalog item is not appearing in the RITM or the SCTASK. We have a location table that's used for this catalog item, and the catalog item was created using the catalog builder and then the Type Specificatio...