In the sc_task, I want journal fields toggle button which is present in Incident.SC_TASKthe additional comments field and work notes are separate.INCIDENTIn Incident form you can see the toggle button where we can switch between them I want same in s...
Hello, We have a before insert/update business rule in place on the sysapproval_approver table to check if approver is the person who initiated the request (document_id.opened_by), and if so will change the state to 'approved'. I can't imagine why t...
How can I move "Did this article help you?" button on Service operations workspace KB screen?I want to move this to the bottom on the article, like Agent Workspace was.
My renewal is due May 17, 2024, but my secretary accidentally canceled today, and I need to renew. Can't seem to get back into the system to do that. Any help would be greatly appreciated.
I am converting our custom Change workflows over to Flow Designer. In the process I have it where is asks for the Manager approval in the flow. We have a requirement that allows requesters to update the Manager field and this triggers an update of th...
Good afternoon,For onboarding, if the u_onboard_start_date is AFTER the default due_date, I need to update the due_date to the u_onboard_start_date. I have been trying on insert, which is where I am already doing a bunch of things to pull the start d...
Hi community,we have created some custom tables and the requirement is I need to crate a Custom Admin role for these custom table, He will have the admin accesses to only one custom table. where in he will have read write crate delete access with thi...
Service operations workspace option is not available for ATFs. To make it available do we need to install any plugin or update any setting. Please suggest on this?
This for a bit of fun on my PDI, which I assume is something quite simple but I've never done it before so could use some advice.I've created a table called "u_pokedex" and looking to get a regular feed from a website which updates the description on...
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Hi Folks, What is the best practice for notating user accounts that are service accounts? As we continue to integrate on the platform, we're getting a number of Service Accounts and I would like to be better able to review which users are/are not Ser...
Dear SPM Experts,We are using Washington release - Washington DC Patch 1 Hot Fix 2 however the issue does not seem to be the version of ServiceNow.When we create a new project, we see the timeline/phases at the top of the project page. I am unable to...
Hi @Ankur Bawiskar , I have a small requirement to fulfill previously your solutions helped me a lot .There are two fields working and Name . In working there are two values A and B , if user selects "A" Name field should be reference field of cur...
On the Service Portal the date time picker is very nice but our users have told us that when they use the arrows to increase the hours they sometimes don't notice that the date changed and this causes problems. The Options - Bootstrap 3 Datepicker ...
Hi All,We have a requirement to filter CI selection on Change Request form to show CI's from the Principal Class filter only for which we are using the below Reference Qualifier override on Change Request which correctly filters CI's from the Princip...
