Hi
We have recently upgraded our instance to Rome . After the upgrade I can see that the create incident record producer is not showing up on service portal. I can see the record producer on main items under SP but when trying to move it on Service portal via widget it says not authorized. I have tried to move it via icon link widget by updating the URL with sys_id of record producer but still gives me a error" Record not available or not authorized.
Can anyone please help, its bit urgent?
