Hi,Can someone please help me with the layout we have in the user form. I am looking to see how to add the Notification Field in the Incident/Service Request Form Field. For example a new Incident logged in Service Now shows the priority and impact a...
Hi,A few questions I'm hoping somebody here can answer.1) I am wondering if there is a list of OOB roles with reference to what level of user licensing they incur when assigned to users?2) What are the general guidelines for roles, global and custom ...
Hello team,I want to clarify myself the process of going live(Go Live). We have valid CSM v2 licenses and we have clear understanding of what and how to implement to start using our ServiceNow production instance. The question is is it mandatory to u...
Hello,I'm trying to using forms form one dev instance to another one instance through update set method.but im getting below mentioned error.Kindly share the ideas.To commit this update set you must address all related problems by fixing and previewi...
Please find below the question/concern:Navigate to ServiceNow and from the left nav menu navigate to Service Portal > Service Portal HomeLocate the "Requests" widget on the home page, you will find a list of Requests which are requested for you.Click...
Hi,I am interested to know what class of CI people use for the WiFi and potentially wired LAN networks?"Network" seems like a fairly obvious candidate, but I'm not sure about using it, as it only seems to have two fields other than name: Bridge & For...
We are looking to integrate ServiceNow with an in-house application. The in-house application uses ID Server to authentication all the users to gain access their application. As part of the security requirement, we need to use the account on the ID S...
In widget editor there is a option called Public Widget. It is a checkbox above enable preview checkbox.What is the function of this option?
hi all,I've build a couple similar business rules but am struggling with this one. I have a related list of child tasks on our Problem records ([problem_task] table).And what I'm trying to do is use "after" business rule on the [Problem] table to q...
I have created a dashboard for a user that shows two reports from the same custom table. The first one is a chart, the second is a list. In the chart report, he can see representation of the records that match the criteria, and he can drill down ...
Hi All,OOB approval rejected notifications just go to the Approver?I need to inform the person who created the requested item, or created the request. (Should be straight forward right?)Tried this and it is not working: Send Approval Rejected Notific...
Hi All,I have a query.currently in our system we have gliderecord in script which basically counts using getrowcount and also deletes junk records .We want to usse glideagrregate to count, so this entire functionality using glideagrregate can this be...
We are a relatively small company (e.g. <100 employees), and we don't need the full-blown GCR module, etc. I was curious if anyone has come up with a good way to track data information, lifecycle, etc. I'm wondering if this could be handled with ...
I have a few active knowledge nav-ons including Microsoft and Google. How do these work?When I type "Microsoft Word" in the knowledge search bar I'd expect a lot of results if it's searching Microsoft. I don't see a way on the knowledge page to deter...
Hello,I'm after some guidance on how to achieve the following. We have a catalog item on our service portal, part of the form is below:The bottom half of the form is made up of the 3 check boxes, now each checkbox has an underlying set of questions...
