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Forum Posts

GlideRecord Query Question

Hi Guys,I have a user reference field in one of the custom tables I created and this field should only fetch users who have Roles A and B (both). I am querying sys_user_has_role table but having difficult in fetching the values without writing two q...

Mussie by ServiceNow Employee
  • 2560 Views
  • 27 replies
  • 2 helpfuls

How to get a CI to create asset?

It's been a while since I've done this.I created a custom CI class. I went to Model Categories and created a new record for this CI class and set it to Facility [alm_facility].After doing a manual   import of 200 CIs into this CI table, all the CIs a...

e_wilber by Tera Guru
  • 6650 Views
  • 5 replies
  • 2 helpfuls

Resolved! Where does getApprovers pull from?

I am attempting to modify some custom work done by someone no longer at the company.   The Knowledge Management process uses a "getApprovers" javascript command in the Knowledge Management - Publish workflow.   So far, only the System Administrator c...

omnikb by Kilo Contributor
  • 3914 Views
  • 4 replies
  • 10 helpfuls

Date difference in scoped application

Hi All,I want the difference of two date fields (to_date - from_date) in scoped application. I tried using dateDiff() method, but it was showing error that dateDiff is not allowed in scoped applications.Could any one of you please help me in this reg...

aparnateja by Kilo Explorer
  • 6341 Views
  • 7 replies
  • 0 helpfuls

Resolved! Configure Service Portal as Landing Page

Is there a way to configure the Service Portal as the landing page when a user hits the https://myinstance.service-now.com URL? I want users to be able to access the Public Service Portal without going through any loginsI have tried playing around wi...

ayman_h by Kilo Sage
  • 5713 Views
  • 7 replies
  • 1 helpfuls

Recommended permissions for knowledge_admin role?

Hi all - we're new SN customers (rolled out just over a month ago - Istanbul version), and I am the KM Program Manager.   We have a small KB Admin team that were full administrators on our last platform, and had the ability to administer most of the ...

willow1 by Mega Contributor
  • 2343 Views
  • 12 replies
  • 1 helpfuls