Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user. In the header menu of the service portal, I wanted to show the number of incident counts.

[Rushikesh5]

Hi All,

Can you please help me with this

Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user.

In the header menu of the service portal, I wanted to show the number of incident counts.

Thanks in advance

[Thameem Ansari]

Hello there.

Create a menu item with type as Filter List and add the condition as I added in the below screenshot

after that you can see the count of logged in users as below

Please mark it as Correct/Helpful If my answer is helpful in any way,

Best regards,

Thameem

[Thameem Ansari]

Hi Rushikesh,

Please mark it as Correct and close the thread if that answers your question.

[Rushikesh5]

Thanks, Mate for ur efforts I tried this and it's working as well.

But my requirement is to do this by using Scripting.

can u please help me with this its urgent.

Thanks

[Thameem Ansari]

if you want to do this using script then change the menu type as scripted list..

i have added a sample scripted list for approvals below you change it as per your requirement 

// only show 30 in header menu dropdown
var max = 30;

var t = data;
t.items = [];
t.count = 0;

var u = getMyApprovals();

// use record watchers to tell header when to update dropdown counts
t.record_watchers = [];
t.record_watchers.push({'table':'sysapproval_approver','filter':'approverIN' + u.toString() + '^state=requested'});

var z = new GlideRecord('sysapproval_approver');
z.addQuery("approver", u);
z.addQuery("state", "requested");
z.orderByDesc('sys_updated_on');
z.setLimit(max);
z.query();

var link = {};
link.title = gs.getMessage('View all approvals');
link.type = 'link';
link.href = '?id=approvals';
link.items = [];
t.items.push(link);

while (z.next()) {
  var a = {};
	
  a.short_description = rec.short_description + "";
  if (rec.getRecordClassName() == "sc_request") {
    var items = new GlideRecord("sc_req_item");
    items.addQuery("request", rec.getUniqueValue());
    items.query();
    if (items.getRowCount() > 1)
      a.short_description = items.getRowCount() + " requested items";
    else if (items.getRowCount() == 1) {
      items.next();
      a.short_description = items.getValue("short_description");
    }
  }
  $sp.getRecordValues(a, z, 'sys_id,sys_updated_on');
  a.number = rec.getDisplayValue();
  a.__table = z.getRecordClassName();
  a.type = 'approval';
  t.items.push(a);
  t.count++;
}