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Resolved! Counting items in a list collector

I'd Like to create a catalog UI policy that disables catalog variables depending on the number of items in the collector. In my particular example i want to disable a multi line text variable if more than 1 selection is made in the list collector. It...

kjones2 by Kilo Contributor
  • 2864 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to make the Help Text visible by default

Hi All,If we are using help text for showing more information about the field, we need to click the more information to show the help text written for that. Is there any way to show that help text visible(no need to click on the more information) by ...

Can Collaborators edit KB articles?

Currently, the way ServiceNow works for us is that if we mark a user as a Collaborator, they only have editing access when the article is a Draft Submission. My use case is that I need to give editing access to specific users for specific articles in...

smurray by Kilo Contributor
  • 1167 Views
  • 2 replies
  • 1 helpfuls

Resolved! Open a non catalog Service Request

Hi,How do I open a non catalog Service Request?For ex - If a user calls and asks " Can you show me how to use Power point" , the Service Desk should be able to open a request.Thanks

maryc by Tera Contributor
  • 2584 Views
  • 3 replies
  • 1 helpfuls

jQuery Image Scrolling

Hi,  I would like to create an image scroller on one of our CMS homepages.I have found the following article which has a jQuery for a scroller;  http://cssglobe.com/jquery-plugin-easy-image-or-content-slider/  I have created a UI script for the jQuer...

ebaileyybs by Tera Expert
  • 2621 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to set date/time field

Hi All,I have two Date/Time field in service catalog form.1. start date/time         2.End date/timeI want to set start date as current date and time. I have achieved this using javascript:gs.nowDateTime(); for end date/time field , I want the value ...

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Add Attachment Button to Change Request Form

Hello all,I'm trying to add a button on our Change Request form to enable users to attach files easily. I've searched around the forums and found a lot of answers pertaining to doing this on the Service Catalog or on the Record Producer... but nothin...

robertbc by Kilo Explorer
  • 2068 Views
  • 2 replies
  • 2 helpfuls

Server Build Request catalog Item

Hello Everyone,                                                 Task: I am trying to build a Server Build Request item in Catalog.                                   My issue: It has a lot (whole lot) of variables and choices. On a user perspective s...

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rev3 by Mega Expert
  • 3161 Views
  • 6 replies
  • 5 helpfuls

Resolved! Adding Excel in Description of service catalog item

We have requirement to add excel sheet in service catalog item, so users can download the excel fill , all details as asked in excel and upload it again to catalog and Submit the request.Cannot do it from Description as Insert image/edit >   Attachme...

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preetim by Giga Contributor
  • 3335 Views
  • 2 replies
  • 4 helpfuls