Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user. In the header menu of the service portal, I wanted to show the number of incident counts.

Rushikesh5 · ‎02-15-2022

Hi All,

Can you please help me with this

Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user.

In the header menu of the service portal, I wanted to show the number of incident counts.

Thanks in advance

Thameem Ansari · ‎02-15-2022

data.items=[]; // Array to be displayed when clicked on menu
data.count=0; // Indicates number of records

var incGr = new GlideRecord('incident');
incGr.addQuery('caller_id',gs.getUserID())
incGr.query();
while(incGr.next()){
var obj={};
obj.title=incGr.getValue('number');
obj.type='link';
obj.href='/sp?id=ticket&table=incident&sys_id='+incGr.getUniqueValue();
data.items.push(obj);
data.count++;

}

use the above script in scripted list that will work

View solution in original post

Rushikesh5 · ‎02-16-2022

Hi

I have to do one modification in the same that

If the count of incident is zero then ncidents menu should not visible

Please help me with this

Thanks

Thameem Ansari · ‎02-16-2022

Hi Rushikesh. that a default functionality

if the data.count's value is zero. the incident menu item will not even show.

then the menu item will not show.