created users default to active = false

[Jonathan Brown]

Hello,

It seems when users are created from any other view other than the User Admin - > User module, the created user's active value is set to false.

Here is an example. If a support person goes to the New Call application and searches for the user and then clicks the new button, a condensed user form appears.

The form can be completed and saved or submited...

When you save you get this message

If I save/submit and try to add the user as the caller, the user's name does not exist.

If I go back in as and admin to view the new user record I can see the user is not active.

This started about a month while we were still in Helsinki.   We just switched to Jakarta and no change.

This also happens to me as an admin. I have check business rules, client scripts, polices, and dictionary setting but not able to find any culprits.

After committing the record from that form the default set up is still not active.

I also set the default value on for the field to true.. so from the user creation screen a new records shows up correctly and once committed there are no issues.

Here are the roles the test user has which is pretty much the basic setup.

Any suggestions, Input, Ideas? What am I missing?

thanks in advance.

JB

[Chuck Tomasi]

What's the default value in the dictionary entry for that field?

[Jonathan Brown]

Hello Chuck,

I set the default value for Active to true..

[sndangibbard]

Jonathan

While I'm not sure exactly what's happening here, your best chance of debugging this is go to:

System Diagnostics > Session Debug > Debug Business Rules (Details)

Activate this as an admin user and then impersonate the user with the issue, the debug info will still display while you are impersonating.

Create a new User record and every Business Rule that affects the new record will show debug information at the bottom of the page after you have created the record, including exactly which fields have been modified

I hope this helps!

[Jonathan Brown]

Hello Dan,

well I tried that with both my Admin Account and the test support account.  

As the admin I get this..

I can see a lot of transactions but I dont see anyting show a rule where the active will be set.   Not even to the default.

As the test account I dont see any debug information... just

and the rest of the page is blank.   Even after I close those messages the screen is blank.