Hi, Am trying to set the email notification reply to as "Service desk <instance@dfr.com>"but, whenever the am trying to send an email reply it automatically set to "IT service desk <instance@dfr.com>" Why the email name got changed from 'service des...
Hi, I want to share simple UI action which did the trick. You must set the UI action to be client side.
I have a basic flow set up in flow designer which has an 'ask for approval' action in it. If i set the approval to a user it works fine, waits for approval and then proceeds after its approved. If i set it to group it skips the approval. What am i ...
I am trying to parse a JSON response from a rest step in flow designer. I can parse the entire body, but I need to iterate through the response and find values within a certain array and return those values for use in populating an import set row tab...
In my flow where the trigger is Service Catalog, I am creating a sc_task record. The next step is a Wait for Condition which errors with - Record in sc_task table does not exist. I came across this kb article - Flow Designer error: Record in <table> ...
Hello All I am in need of assistance with creating an NPS report.We have a likert scale Survey and associated the NPS assessment template to the Survey and we need help calculating the NPS Value via a report. See attached screen grabs.
One of my customers has 2 languages. English and Norwegian. Everything they produce is just written in Norwegian.If you have chosen the English system Language, you can still search for and get Knowledge Articles in Norwegian.Here's the problem. When...
When viewing a knowledge article with versioning enabled and using the OOB Knowledge Article Content widget, I would expect the following behavior, regardless of rights/roles: If I have a link to a published knowledge article, then it is displayed.If...
I often get asked when do we need to create a new service. I always have an answer but I thought I should get more insight and ask the community how you handle this question. I tell people, if you can answer yes or true to any one of these questions,...
I want to take the value of two fields, both declared as Decimal, add them and put the total into a third field, also Decimal. I used a script to do so (open to other options): var tot = fd_data.flow_var.total + fd_data._7__for_each.item.u_actual_qua...
Hello, I was trying to achieve pagination on widgets in ServiceNow and I was to able to do so using this steps here: https://www.servicenow.com/community/developer-forum/simple-list-widget-with-pagination/m-p/1398138/page/2 It uses a ui script and yo...
Hi All, I have requirement to redirect to different URL on click on UI button/link. Created server side UI action with below code but its not working. var customURL="/csm"; action.setRedirectURL(customURL); I can't use window.open() or g_navigation.o...
Hello Community, Can you guys please help me with suggesting some course or any material to learn Tricentis Tosca for ServiceNow testing. Thanks
We have scheduled the event for future date(after daylight saving) on start time: 1pm to end time: 5pm before daylight saving. But after, daylight saving happens. The scheduled time of event has been changed 1 hr ahead of actual time. Please help me ...
Hi Team,How can I evaluate the time cards together? We book the working times in the incident and on the case. Now we need a dashboard to display both. Table:Time Card Daily task_time_worked who can give me some ideas? BR
