Hello Experts, I am working on IRM module Operational Resilience and I am not able to add a few roles in a group or a member. They are not adding to the group. Like I am adding "sn_oper_res.admin" to a group. Even I have tried adding the group to the...
There is a security check in ServiceNow that suggests that there should be no Portal pages with no roles set.When I look at the findings there are a lot of ServiceNow Baseline pages that do not uphold this supposed security best practice. So I wonder...
Hi, I was looking for the client script or business rule that triggers whenever user changes his timezone in user preference but not able to find any. If anyone has idea how the time calculations are done in servicenow based on timezone then can you ...
Hello Community, I am trying to get the current application scope of a user via Scripted API call, but the platform behaves unexpected. Here is my Scripted REST resource: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { ...
Can anyone help me to group the outputs of look up records according to the assignee.
Hi everyone! I am setting up Counsel Assist (Agent assist for legal) and Im struggling with narrowing down search results to show just specific knowledge base articles. Currently it is filtering every knowledge base and article that user has access...
Our IT department wants to be able to report out holistically on all 1) Interactions (Live Chat, Phone), 2) Incidents, and 3) Requests (Req/RITM/CTASK) based on categorization. For example, say we are looking at all tickets associated with virtual ma...
Hi, I'm new to ServiceNow and being asked to administer and develop processes related to it. At the top of my list are knowledge base and facilities.From a knowledge base perspective, is there a demo site or walkthrough out there to see what the be...
How can I set up automated reminder email to Authors of knowlege articles 3 days before knowledge article expiration date?All clues are greatly appreciated. Thanks.
Hello, I have a workspace I have been working on and for some reason my client script is being ran twice within the workspace but once in the native platform view. Here is some examples:Any thoughts or suggestions to fix this? I have a couple embedde...
Can anyone tell me why ${mail_script:include_survey_actionable} script is not working in any notification.I have followed all steps written in embed surveys in outlook but in email logs, I can't see the survey in the same mail.Questions :1.Can I test...
We have modified our RITMs to not be assigned to a group or a person but the SCTASKS are. The issue we are having is a customer, via the Service Portal, can enter comments into their request but the fulfiller does not see those comments because they...
Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. [preview only] Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. how to solv...
I changed the prefix from Employee Center (esc) to another one, but the thing here is that I need to redirect anyone that is using this prefix to the new one, I want to know a way to trigger this.Is there a way I can do this?Thanks.
Hi,In the Service Operation Workspace inside incident form we have the 'Compose' OOB Section which contains two tabs: Comments and Work notes (Private).When the user click on the Comments tab, you can see in small letter the sentence:"Everyone can s...
