When I open the incident ticket by default "related search results" comes down the short description.Is there any way I can toggle the "Related Search Results" so that user won't see knowledge search results.My Observations : Related Search Results i...
Is there a way to access the value of the catalog item variable in a Multi row variable sets variable (which is of reference type ) so that i can have a reference qualifier based out of that value . Thanks in advance.
Could you please any one explain difference between ITSM and CSM provide some source to learn the difference
Hi, I'm gearing up to delve into CAD on the Now platform. I'm wondering if I should invest in both the Scripting Fundamentals and Application Developer on Demand courses for the exam, or if opting for just the Application Developer on Demand course w...
Hi All, I am trying to create a MS Teams Channel using Flow Designer actions.Check the Error Screenshot: Thank you!!
We've run into a business-related problem in the CSM application, where the support teams require some indication on long-running cases, when the client contact has gone on PTO/OOO.The issue is that when searching the inbound email for our instance, ...
Hello guys, I am struggling with this issue. My inputs is Array.object and I am trying to run For Each on it. You can see screen:Mystery for me is that after "Set flow variables" it is not moving further... + I see error on that For each.. Please ca...
Hi Experts I have created a survey and added the trigger condition if one Incident has been resolved it will trigger an assessment to the user to ask him for a survey.It is working fine.I need to know if it is possible to create a trigger or a schedu...
I want to give you the two techniques for configuring ServiceNow forms, that will leapfrog your skills from beginner to expert. In the age of digitization, documents transition from hard copy paper to digital documents. ServiceNow has been a primary ...
Hi,I want to hide the standard template in a specific knowledge base, so that users are only allowed to use a customized template in that KB. At the same time, want to keep the standard template available for other KBs. Other articles mention this is...
I wanted to point out the two biggest mistakes in navigating around the ServiceNow Platform. Unfortunately, these mistakes are common. And not only it is common, but they’re hard for beginner users to break. So first, I’m going to point out what the ...
Hi Guys, I have updated the system property for sn_km_portal.glide.knowman.serviceportal.enable_redirect to true as per https://www.youtube.com/watch?v=m9ZwsEw4NlE&t=1s Whenever I open an article, there is a ServiceNow logo showing, how do I get rid...
As a ServiceNow Certified Instructor, I want to talk about the best practices for managing users in ServiceNow. I see a common mistake when a user is created, ServiceNow administrators tend to add roles directly to a user. It is not only a bad habit ...
Our SCCM import fails because the last run datetime updates to a date far into the future. The last run database field is LastHWScan. We can use the import table to identify the server(s) with the future date but we don't want to constantly monitor t...
