We are migrating from Agent Workspace to CSM/FSM Configurable Workspace. In Agent Workspace only certain forms were configured for the workspace, and if a user opened the wrong type of record they would often see the info message: This form has not ...
Hello Eveyone, I am currently looking for implementation of Agile Module on Mobile Application.I have enabled plugin Agile development v2 [sn_store_agile_mob, 1.1.0 U], but not able to check the Agile module on mobile application. Can someone guide m...
Hello,I have a catalog item and need to perform the following actions, as described in the questions below:1. How can an assignment group be made responsible for a catalog item?2. How can a catalog item be made available to 'All' or restricted to a s...
We have been trying to implement an empty search state on our now mobile app which links to the taxonomy topic navigation page. We have followed the steps detailed in Configure an empty state for search results (servicenow.com) but the empty search i...
Hi Guys,I am trying to alert users on a Service Catalog item when they select a public holiday or a weekend. The problem is it is very erratic, sometimes it works but sometimes it doesn't.Here is the code I have on the instance and the I tried with b...
Greetings everyone, I wanted to know if it's possible to create a new "Time" variable type. Unlike the 'Date' or 'Date/Time' variable types, this would just show the time, alone. There is already a 'Time' type for form fields, but this doesn't seem t...
Dear Community, the scenario is the following: I have to import data on the same table. Generally, I perform an import uploading an excel template (raw data) every time but, as you know, a new staging table is created, and then I have lots of tables ...
Hello, I am looking for methods on how to find the public IP address of my PDI. I have tried various means in some older forum posts, but nothing promising or what I needed. I've checked stats.do, ipcow.com using REST messages, etc. but no luck. I a...
Can we create a knowledge base NOT accessible to admins and ONLY accessible to a custom role? The requirement is to create a secure knowledge base accessible only to a certain number of non-admin users.
I have a simple transform map that maps field from an import set table to a prod table. Problem is, it seems to be ignoring rows it shouldnt (says "No field values changed" even though the data did change). How can I "force update" the transform map,...
Checkboxes are not available to user who has task Assigned to.
Hello Experts, We're working to reduce the overall size of our sys_audit table and have found one of our larger contributors is the sys_flow_context table that houses much of the state/variable data for flow executions. This question may be a bit sub...
Hello, I am trying to create a time series report that provides the total number of active observations for each month.The x axis will be a monthly timeline, and the y axis the total number of active observations. I have created similar graphs, lever...
Hello All,Recently we have upgraded to Washington DC and observed that in announcements(multiple) play/pause button is visible.I would like to hide that.Could you pls suggest.
