Creating new fields - Long transaction time

Community Alums
Not applicable

When creating new fields on a table that extends the task table, typically it only takes a few seconds to add a field.  For some reason, today, each new field is taking about 4 minutes and it runs a child process that seems to be making an update to over 1 million records on the task table.  I am following the same process I was just a few days ago when adding fields to the same form.  Is there something that has changed behind the scenes that I need to look at?

Any information is appreciated.

 

Edit: A similar thing has happened once before, when moving an update set to production for another team, About 1 million records on the task table were updated because of a field that was added.  It took a long time to complete.  This update set, and the fields today are the only two instances I've ever seen this behavior.

 

Thanks!

13 REPLIES 13

Im lost then, i faced this with a default value, and when we searched with HI on the issue, this is what they had suggested.

There is minor ups and downs otherwise but not alarming.

-Anurag

Community Alums
Not applicable

Thank you for your responses.  I believe it could be related to having more than 10 medium-length fields.  See my other response if you like.

Harsh Vardhan
Giga Patron

Go to System Diagnostics >> stats >> slow Queries, see which queries taking time here. you will see some queries in example field. 

 

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/platform-performa...

Ashley Snyder1
Giga Guru

When in doubt, a case to HI can be helpful as they may be able to look into the long transaction times, or offer documentation that can assist in understanding the long transaction times.