I've been trying to set something up that I thought was pretty straight forward in Flow Designer, to process inbound email to the instance, create a new record and set the necessary fields. When testing I can see that the email is processed by the in...
Hello friends, I'm bumping my head into the wall trying to edit the menu in the screenshot below. I want to be able to create a the menu with topics "my reservations" and "create new reservation" for a doctor to be able to reserve an operation room....
I am creating a catalog item and workflow that allows to create CI . The form has selection for class and name. How do I create using GlideRecord? Do I need to define new GlideRecord("cmdb_ci_' + className"); or gr = new GlideRecord('cmdb_ci"); gr....
Hi All, I would like to encrypt personal information. Is it possible to encrypt "sys_created_by" and "sys_updated_by" by CLEE Column Level Encryption Enterprise? Also, can we encrypt defalut table "sys_user", "sys_user_group" and "sys_user_grmember"...
Hi All, I set up contextual search for my record producer, so as of now its getting results from catalogs and All Knowledge articles but we want search results only from a specific knowledge Base(i.e our custom knowledge base). If any idea kindly sha...
I have a UI Action "Export Agenda" that needs to be able to convert attachments and the record (not the entire record just some specific fields) to PDF format and also include a header and a footer. Each attachment and the form need to be converted i...
Hi, I'm trying to filter the records based on cost_plan table. I need to get the list of records as follows: Project/Demand->Request Change(project_change_request)->Parent->State. I'm able to do upto Request change, but after that the field "parent"...
I'm using these docs about the Return Value Activity. Those docs say "Use this activity within a subflow to store data that the parent flow can access. The Return Value activity adds the data from the subflow's value variable to the parent workflow...
[reciever_name] I want to make this item read-only and I want to know how to hide it please help me.
Hello, I want to limit the users in a group called "Test" to only see Requested items when they have the Ritm task assigned to them. How do I accomplish this? Thanks
Hi Community, We had an intermittent issue of uploading attachments to the system through service portal. We are experiencing an error (the attachment is available after successful scan), and it is coming when the user uploads an attachment on SC Ca...
Hello , I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...
Hello everyone! Is it possible to copy the existing table with the data and get the same table with the different name? If possible, please let me know how to do the same.. Regards, Priya
What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...
I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....? And i need that case type to be used in Agent workspace. I need screen shot to create case type
