I have a Client Script that works on Desktop but not the Portal. I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...
This is a code written in one the script include which I am using in one of the variable in advance reference qualifier. I am not getting the expected result. I am getting "no matches found in the drop down". Please help me to modify the code if I a...
Hi, I am new to Service Portal one of my Customer gave me a CSS file which contains more 2000 lines code and asking me to apply on the portal. I never worked on Portal and i am not sure how & Where to apply the given code. Sample snapshot is pas...
Hi, I got the request from a user to create a complex report using relationship between CI in the CMDB. I decided to use the CMDB Query Builder and was able to generate the expected result. then i followed the following doc page to create a report ou...
Hello All, I have registered in the service now learning portal for completing the CSA. In the new learning portal, After completing all of the mandatory on Demand courses and it is showing the time "19 minutes left " in the dashboard and noted, the ...
I have a notification that triggers when a user leave a comment on hr case and would the caller and watchlist know. However if the event creator is the caller or one of the watch list he/she should not receive the notification. The ''send to event cr...
Hello Community, I'm stuck on one request catalog item/form in ServiceNow. The short story is, when for example employee from other country opens this specific form, most of the variables are in employees local language but there is one variable wh...
Hi All I have a problem in flow designer wich use Submit Catalog Item Request action In catalog Item are defined a 'Reference' variable and two 'Lookup Select Box' variables. Obviously I need to set these variables in flow in order to create RITM...
Is there a way to update state parameters or maybe call client scripts in the parent App Shell from within the child screens in UI Builder? I have tried adding a handled event within the App Shell macroponent definition and set the internal event map...
Is there any way we can get the catalog item variable value in to the order guide?
Hello! We are using the roles snc_internal and snc_external roles in quite a lot of our ACLs and application menus. Internal staff have the snc_internal role and our customers who have access to one of our portals have the snc_external role. None wil...
Hi All, I have a requirement where I need to send an update back to third party when worknotes are changed. I created the business rule with condition "current.work_notes.changes()" BR is getting triggered but when I am capturing the fields in body n...
java.sql.SQLException: com.glide.db.GlideSQLException: FAILED TRYING TO EXECUTE ON CONNECTION glide.30 (connpid=1592451): ALTER TABLE tmp_x993993595t ADD `u_sp_vlp_flag` VARCHAR(40) /* raiprod015, gs:glide.scheduler.worker.5, tx:90d061d4472d99503f019...
A work colleague asked me if the Employee Center Pro had a feature called Manager Hub. I searched around in the product documentation but didn't see anything by this name. Does anyone have any info/link to an article about this? Thank you!
Recently we converted SCCM integration to new Service Graph SCCM integration, and now we are getting duplicate Windows Server CI's being created with Discovery Source = "SG-SCCM". I am wondering if anyone has seen this and has suggestions on how to p...
