Ui builder - local data resource Return value issue
Unable to return value in the returns field of local data resource configuration im trying to return short_description,text(knowledge table) But those values are not shown in the output
Forum Posts
Impact of overallocated ITIL License / Subscription
Hi,I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?Will it deny other users from using the system?Regards,
Resolved! Question regarding inbound integration authentication
Hi Community, I have a requirement of creating Scripted REST API for a third party webhooks to consume. The webhooks request header contains a special signature (HMACSHA 256) and used to authenticate ServiceNow. Since OOB snow does not support Signe...
Resolved! How can we monitor MID servers with a scheduled job?
We had setup notifications in our system to let us know when the MID server status is down or up. The problem with this is that we're seeing the MID server go down and come back up within the same second in almost every case. ex. 10:42:13 the server ...
Resolved! How to clear the existing field values before the transform map update the values
Hello Geeks, Using a transform map, I need to update a list field with multiple values and with the help of below source field transform script, I am able to append the values as shown in below screenshot. Field map script : answer = target.u_backup_...
Resolved! If condition script on workflow
Hello, I want to use if condition based on value populated in var_employee_company_name. If the value contains any of the below word it should skip further task which I can skip based on Yes/NO output of if check I need help to write the script i.e. ...
Resolved! Location reference Variable not searching properly
Hello, I have a Location variable referencing to the cmn_location table. I have selected the following location, but if I just use the keyword it is not picking up the location. Example: I have selected 10369 Democracy Lane, some users may not know...
Resolved! isMemberOf not working in Workflow
Hello, I want to check if the RITM opened by field user is a part of "HR Intergration Group" or not. I am using this if script in workflow, but it is showing error . answer = ifScript(); function ifScript() {var name = current.opened_by; var grp = "...
Resolved! Not Extending task table for record producer
Hi, I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However...
Change tab title (Loading...) in Workspace - Page with iFrame component
Hi all, basically what I want to understand is how to change the Tab title of the Agent Workspace Tab. Currently when the custom page opens with an iFrame component directing to the Service Portal the Tab title of the Agent Workspace tab is (Loading....
Glide List - Control Starts Locked or UnLocked?
I have some glide lists that I want to start out locked and some unlocked.I tried what's in this forum:anyway to force the URL Padlock to unlock then lock automatically?However, this doesn't seem to work.Any ideas?
Set Request, RITM, and SCTASK priority depending on selection on drop down list within the catalogue item
Hi Community, I want to setup a rule which will set the priority of a REQ, RITM, and SCTASK to P2 if the user selects "Health and Safety" from a drop down on the Service Portal when submitting a certain item, however I can only find how to select t...
Resolved! VIP Incidents and Requests
We have VIP field in user Table. when it is selected for any user, in the incident form the caller will be highlighted as below bbut for Requests it is not showing any indications for Vip Caller Is this OOB functionality or can we implement the...
Exporting Knowledge Articles
So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?
Resolved! Customize the Next Experience UI
Hello! I'm wondering if I can customize the Next Experience UI? I want to change colors in the new Polaris theme. As of today I'm using the Basic Configuration UI16 and when I try to make changes it doesn't seem to apply in the new interface. Any id...
