creation/deactivation of user criteria entries do not work immediately
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09-05-2023 06:05 AM
Hej @all,
we have an issue, that catalog items appear or not appear to our customers, if we activate/deactivate it.
We already tried several settings and cache flushes, running the gs.cacheFlush('criteria_cache') on the affected node of an user made no difference. Cache.do worked.
Tried also without success
- "GlideCacheManager.flush('criteria_cache');
We expect the following.
- deactivating a catalog item --> it will no longer appear to the customer
- the other way round in case of activating
What are the settings to achieve this goal?
Already had a look at KB0790108.
Thanks in advance and best regards.
Stephan
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09-06-2023 02:39 AM
Hi @stephan_soeder , could you please be more specific about the requirements. Like do you want the catalog item visible to a set of users ? or deactivate it for all users?
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09-06-2023 03:54 AM
Hej,
In the end, it should be the case that every change to Catalog Items and User Criterias is implemented in such way that the customer only sees what they are allowed to see.
Currently, deactivating user criteria causes users on the same node to see this change (item no longer appears), but logged-in users on another node do not (item still appears).
