custom email server configuration

vijayprasadredd
Tera Expert

‎11-19-2024 08:43 AM

Has anyone configured a custom SMTP/POP3 email server instead of using the out-of-the-box (OOB) ServiceNow-provided option?
If so, please share any challenges you foresee with inbound email actions, troubleshooting, or availability.

Additionally, are there any potential risks we should be aware of?

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Runjay Patel
Giga Sage

‎11-20-2024 07:28 AM

Hi @vijayprasadredd ,

 

 

Inbound Email:

  • You must set up POP3 or IMAP for receiving emails and point it to your custom email server.
  • Credentials, port configurations, and security protocols (e.g., TLS/SSL) need to be properly configured.

 

Outbound Email:

  • Configure SMTP settings (e.g., hostname, port, credentials) to send emails through your custom email server.
  • Ensure the From address and domain align with your organizational policies (e.g., SPF/DKIM records).

 

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Runjay Patel - ServiceNow Solution Architect
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