Custom mapping from Recorder producer to Incident is not mapped.

[donaldo]

Hi. I'm in the learning part, and in a video lection I tried to configure an catalog item to raise an incident. I made a Variable name "Assignment Group" and have a Type "Reference". This variable is configured for custom mapping to incident by this script:

current.assignment_group = producer.assignment_group;
current.contact_type = 'self-service';

Then I created an incident to test, but the filed  "Assignment Group" is not mapped, that is, its still show empty. Do you know why?

[donaldo]

I have found the answer. You have to make sure that the variable Assignment Group have a reference to Group [sys_user_group].