Custom URL: Determining Instance VIP Status

[Christopher17]

In the Custom URL documentation it states:

Your ServiceNow instance must be on a dedicated VIP. Contact ServiceNow Technical Support for any issues.

I want to check if my instance is a dedicated VIP. But I cannot find in the HI portal where to ask this question. None of the services in the catalog make sense and I don;t want to open an incident for a general question. 

Is there a way to check for this on my instance directly? Thank you for your advice/solutions in advance.  

[asifnoor]

Hi,

Refer to this link

https://community.servicenow.com/community?id=community_question&sys_id=d3249e99dbcb63402e8c2183ca96...

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[Michael Jones - · Accepted solution]

There isn't a way for your to validate this yourself directly as nothing about your IP address would visiaully confirm whether it is dedicated or not; you would open a case as an inquiry and they will (eventually) respond. I believe they started migrating instances with London to dedicated VIPs but - it would be best to validate before proceeding with PROD. 

You could proceed with sub-prod to work out the process. The original URL will always continue to function. 

If this was helpful or correct, please be kind and remember to click appropriately! Michael Jones - Proud member of the CloudPires team!