Has anybody tackled adding a link to the service portal in the user menu after upgrading to San Diego? The old method on UI16 was to use an AngularJS selector and insert an html element into the menu, but that method doesn't seem to work now. I don't...
Hello everyone! I am asking in general, -what is considered as best practice when it comes to email notifications? -Do we just deactivate all the OOTB notifications? and make our own if they do not fit our need 100%? -or maybe we can do some changes ...
How do I write a client script to auto populate a reference field when "requested for/name" field is populated?
Hi, I'd like to know if there's an easy way to hide the "Data Table from Instance Definition" widget (or rather, instances of this widget) if no records are returned. The use case is the following: we have a custom table that's populated from a recor...
Hi, I want to customize a user form in resource module in ServiceNow, where if I select the name of the person from User table (using reference field) then first name and last names should be picked and filled up in their respective fields. Currently...
For whatever reason, we're getting the following error after clicking a UI action even though the UI action is successful in setting all of the field values correctly. Since there really isn't an error, is there a line of code I can add to this to cl...
1. We have "/sp" portal 2. Admin user is able to see content in portal home page. https://<<instance name>>.service-now.com/sp 3. Non-Admin users not able to see content in portal home page. Getting a message "Security constraints prevent access to r...
I have claimed my instance in the developer.servicenow.com but when i access to the platform, 4 or 5 seconds after redirects me to the App Engine Studio. Here a video for you to check what's happening:https://youtu.be/G-FqA0k9C64 Any ideas on how to ...
Ok, I have another very weird question. We had a... window where CRs would not be looked at. A message was put in (by someone else in our org who is currently unavailable to ask) where it put up an alert when starting a new CR, listing the dates an...
The List collector variable in a catalog item shows different values in ITIL view and it shows different values in portal view. The first picture is from portal which shows different choices in the phase and the second picture is from ITIL view has d...
How can i get my scripted rest api to return just an array of objects and not contain "Result" before it.
User Authentication Methods: I wanted to know the key difference between Local Database and Single Sign-On user authentication methodologies. While ServiceNow is a cloud based platform what is the difference in having a local database and external da...
Hi All, We have a third party application where we need to populate the field value from the service now table field value. While retriving the record from the field using api the sys id is getting displayed instead of the display value. The field...
Hi, We have a Requirement that, given that the Ticket(Not Incident) status is Resolved. when 3 Calendar days(from Resolved state) are completed. then the status of the Ticket should be changed to Closed automatically. Thanks, Sirisha.
Hi, I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well. I am not able to solve the issue,it's showing like This accoun...
