Resolved! how many steps are recommended in Flow Designer by Servicenow?
how many steps are recommended in Flow Designer by Servicenow?
Forum Posts
Resolved! dot walk through in notification sys approval table
Hi Expert, I want to send email notification based on some condition of request item variable value. How do i dot walk through of Requested item variables from sysapproval_approver table. I tired but couldn't able to get it. Please assist if you coul...
Resolved! What is the symbol for contains in a script?
Hi Could you please help me with the following script?I would like to change to include 'contains' of the catalog item instead of equal to gr.cat_item.name contains "User account" doesn't seem to be correct. answer = ifScript(); function ifScript() {...
Remove image/png from inbound emails
Hi Everyone, I'm currently tasked with setting up a inbound action to map a excel sheet imported to transform maps created in the system. This is working fine but then if someone has a image in their email like in their signature for example the imag...
Resolved! Script for setting approval from catalog item variable on REQ
Hi everyone, How do you set approval in workflow? I would like to set the approver to be from variable?the catalog item variable is manager and value will be from manager field. Thanks in advanced.
Resolved! AI search View Template Action Mapping of Navigation
I see the View Template under EVAM for AI search for "Catalog Search Template" and "Knowledge Search Template". And using these as guides I created my own AI Search Search Sources for the sys_class_name=sc_cat_item_service followed by my own View Te...
Issue with email approvals not working in Service Now
Issue with email approvals not working in Service Now We recently discovered an critical issue that we may need your help with. When a user requests something their Manager gets the email to approve, but if they try to approve via email the approv...
Resolved! How to display active SCTASK in Service Portal?
Hi good day! We have a customized widget in our Service Portal (created by previous developer) that shows that active RITM Tickets (sc_req_item table) and active Incidents (incident table) of user (see image below). Now, I need to add a new ICON that...
Resolved! UI Action buttons on Top Header & Footer
Hi We have UI Action Buttons on top of the screen which we have color coded and also added icons on the buttons thru client script (thanks to SN Guru for the script). It is working as expected on the top in the header but not on the bottom of the for...
Resolved! GET method call in REST API call is not returning desired data.
Dear All, Greetings !! I am working on a requirement wherein I have to integrate our ServiceNow instance with Sailpoint application. We have received following Endpoint to make a GET method call from Sailpoint in order to fetch record for a specific ...
Unable to set values through ATF test step.
We have three different choice fields in our Incident form and only when we select one value in field no. 1 then only it shows some corresponding choice values in fields no. 2 and when we select one value in field no. 2 then only it shows some choice...
Resolved! How do youget active flow executions to use updates added to the flow after the execution started?
I have active flow executions that are running because they were triggered by the creation of a survey.I have since updated the flow, but, the pre-existing flow executions are still using the original flow, and not taking the changes that I made, int...
Resolved! Will the function "waitForResponse(seconds)" wait the specified number of seconds even if the response is received sooner?
Will the function "waitForResponse(seconds)" wait the specified number of seconds even if the response is received sooner?
Resolved! Flow designer configuration records
Anyone knows which table stores the details of flow designers? For example, if I create a flow designer with a trigger and some actions, there has to be some table that stores the trigger details and the action details right?
Render html links in Virtual Agent Table response (scripted)
When I include a link, e.g., <a href="path/to/my/uri">Hello</a>, in the Virtual Agent Table response script, the link is displayed as plain text. How to allow Virtual Agent to render the link? Below is my response configuration. I have set the gl...
