Customise Knowledge Search

[amacqueen]

We like many others, I'm sure, have the ability to search the knowledge base from Incident. I was wondering if there was a way to restrict the results displayed based on business service. I have already added business service to the knowledge base form and I was hoping there would be a way using the dictionary entry attributes of the description field which we use as the basis for searching the knowledge base, we currently have this set to:-

no_truncate=true,knowledge_search=true,ts_weight=10

Our business service field name is u_business_service.

TIA

[amacqueen]

Forgot I'd made changes in Dev and have now cloned live over Dev what field should I update the dictionary attributes for please?

Sure I got this working last week and have now gone blank 😞

[amacqueen]

No worries I've got it now 🙂

[sai1489]

Hello ,

                I have a requirement where in i need to show the knowledge articles both   retired and published articles based on the text given in short description of an incident. I have not been able to customize the code you've given to any good effect . Could you please help me out with this .

Regards,

Sai

[davidian]

What's the purpose of this variable, it doesn't seem to get used anywhere?

var elementName = 'u_business_service';

I'd also like to know how to hide or remove the "Attach to <table>" button that is shown in 'kbpop' popup, but only for this custom search i.e. I don't want to affect existing knowledge searches.

[ChandrashekH736]

• Description :
  Revise the configuration for the 'Search Knowledge' button to enhance its functionality. Specifically, update the attributes of the 'short_description' field on the Task table to execute custom JavaScript that enables searching across all Knowledge Bases. Currently, it is limited to Knowledge Bases enabled under EMConnect

  Acceptance Criteria :
  The 'Search Knowledge' button must successfully execute a custom JavaScript function that searches all available Knowledge Bases, regardless of their status in EMConnect.
  The attributes of the 'short_description' field on the Task table must be updated to incorporate the new logic.

  
  Script :
  Add onLoad Client Script:

  
  function onLoad() {
  // You can add any initialization logic here if needed
  return;
  }

  function customKnowledgeSearch() {
  var searchText = g_form.getValue('short_description');
  var elementName = 'u_business_service';
  var url = 'kb_find.do?sysparm_search=' + encodeURIComponent(searchText);
  url += "&sysparm_nameofstack=kbpop";
  url += "&sysparm_kb_search_table=incident"; // Adjust table name if needed
  url += "&sysparm_operator=IR_AND_OR_QUERY"; // Use AND/OR query logic

  popupOpenStandard(url, "kb2task");
  }

  The above script is fine for the above description and Acceptance Criteria or any other things to add