hi in on-call module these is a calendar showing i have shared the screen shot the phone number is coming from the mobile_phone field of user table i want that to point to different field custom one created in the user table the on-call number field ...
We would like to schedule knowledge articles to retire on a specific date, rather than the moment the retire workflow task is approved. Is this possible?
Hi - trying to create a report that buckets planned hours by month per resource plan per resource group. However, I can only locate planned hours in aggregate in the resource_plan table. I thought I might find it in resource_allocation_monthly, but n...
Hi All,I've had some feedback from users regarding the gs.addInfoMessage() banners - at the moment, they don't disappear until you click the x. If you don't close them manually, they stick around seemingly forever.I know that you can remove these wit...
I have to do a conditional coalesce on an inbound record, so I'm using a script that tries to find my target record, and if it can't, it returns -1, as explained at https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/i...
Hi All,I am new to servicenow RPA, i want to understand where we can see total how many robot licenses are available and which are the processes assigned to Robot?Can multiple processes assigned to a single robot?where we can see list of retired robo...
I have an issue at the moment where a flow is not starting when triggered from the Service Catalog, and gives an "Internal Server Error" when running the flow via the "test" button. Background - I back up my app scope to Bitbucket, which I attempted...
Hi All,I am trying to load data from a excel (.xlsx) file into a staging table. The excel is auto generated report.Load Data section view There is only one sheet in the excel. On clicking 'Submit' we get the below error.Load Data errorMessage : com.g...
Hi everyone. So I want to achieve this: I want to be able to add the Business Elapsed Time as a column in a Case list (Or an Incident list, doesn't matter). So that I see a column where the contents is a bar which shows how many % have elapsed, how m...
I seem to be having a connectin issue when setting up the Flow for Jira create issue.I have the connection/credentials / API Token but when I create the flow I'm not getting the Credential alias filed to display so the project list will not populate:...
Hi! I have a requirement to create a Write ACL based off of the value in 3 different fields. I have included an image with the fields in which the access must be granted. For example, Abel Tuter should be able to write on this form since he is the Di...
Is there a way to do a UNION in a report? I'm trying to use interactive filters and I need to use a choice filter on two tables cmdb_ci_service and u_cmdb_ci_business_application because these two tables have the "services" we need. When I create an...
Hello friends, We are using the advanced reference qualifier in reports using client callable script includes. Inside the script includes, we are querying CMDB tables and to do so, we are disabling the Query BR using gr.setWorkflow(false). But this i...
Hello friends, We are building various reports against the CMDB and putting them on Dashboards. Those reports are data intensive and consuming lot of time every time Dashboard refreshed. How can i make this efficient so that refresh does not take lo...
I would like to get a specific value from a variable set. I can do this by indexing to the specific value in the array but I would like to pull it by its name. Any thoughts on the correct syntax for this?var vs = set.getFlatQuestions();template.print...
