We are using Find agents functionality of Assignment workbench on case form. Snapshot below: When we click on find agent icon and select an assignee and click on assign, refer snapshot: System assigns the case to the member and doesn't ask to fill ...
Hi everyone, We have a requirement where we place request to retire a specific group. A request is generated and approval is sent to group manager.Before retiring the group, the manager should see if any ticket is assigned to group, and then approve ...
Hi everyone, We need to show all tickets opened by a user on the portal page.I checked the oob widget, but it shows all the tickets in a single list.i want them to be available on separate tabs.Will it be possible to create tabbed portal form to achi...
What is the difference between "Data Source" and "Table" in reports?
@Chuck Tomasi It was great session on RPA hub. I am interested to learn more on this and have a question. How do we install RPA hub PLUGIN in PDI?
A while ago I set up contextual search for certain catalog items, where knowledge base articles appear as you type in the short description of the catalog item. When you open the contextual search results, a button labeled "This helped" appears. I ne...
have attachment variable but when we try to upload a second file it overrides the 1st one
Hello, I recently made changes via the branding editor and added a theme. The Global Search field changed colors to match my theme, but it's the same color as my text. I can't seem to find a setting in the Branding Editor or the custom theme to s...
In our Agent Chat Assignment Rule, the Timeout value is set to 45 seconds. During our testing, the Time to accept value shown to an Agent to either Accept or Reject an incoming chat normally starts at 45 seconds and then counts down to zero if no act...
Hello, Are requestor roles not charged by ServiceNow? Ex - below role is marked as Requestor role. If this give ONLY this role to the user, ServiceNow will not charge?
Hi Community, Could anyone please help how to capture all the views in a newly created update set? Thanks, Ankita
Hi Community, Could any one please let me know how to make multiple fields non editable on list view based on certain conditions? Thanks, Ankita Kolhe
I am trying to use ES12 in my application's script include, throws me "com.glide.script.RhinoEcmaError: let is an ECMAScript 6 feature - not supported" error.I have seen posts where it says change "Javascipt mode" in the application. But I see only t...
I created a search source for the sys_user table to allow users to search for people in the Service Portal, the problem is it returns too many names and sometimes it crowds out all other search results (knowledge and catalog). How can I limit the nu...
Hello All, I have a basic approval flow in Flow Designer: If approved do thisIf not approved do that Do you know if it is possible to"get" or "lookup" the approval's (or rejection) comments? I'd like to update the record (in this case the "additional...