Customizing look & feel of chat

User132112
Tera Contributor

I am wondering if there is any way I can customize design & style the chat window for user?

Is there any UI Macro which is controlling the page ?

1. User Chat window from ESS

SNChat.PNG

, Ideally I would like it to look like

SNChat2.PNG

2. Chat administration window

Also if there is any way to style the chat administration window as well? from url, the chat admin window is chat_desktop.do page but I can not find that page anywhere in Pages.

SNChat3.PNG

Anybody has any idea how can I style these chat ?

1 ACCEPTED SOLUTION

Manjul Katare
ServiceNow Employee
ServiceNow Employee

Hi Imisi,



What rfedoruk suggested is correct and I would also recommend the same to wait for fuji upgrade.


But if you have to have be on older release for any reason and you need some kind of fix, below CSS might help you a little bit. You can not do structural changes on the chat window but some kind of color scheme you can definitely apply. Also when you plan to upgrade to Fuji all you would need is remove the custom css from the theme.



Steps to implement:



#1 Create a new stylesheet for CMS with below css. (Name it like Chat customization)



div.glide_box.gb_mw.focused div.gb_wrapper {


  border: 1px solid #ccc;


  box-shadow: 2px 2px 5px #ccc;


}


div.gb_wrapper table.gb_table td.gb_toolbar_col_l1 {


  background: #ccc;


}


div.gb_wrapper table.gb_table td.gb_toolbar_text {


  color: #ffffff;


}


div. live_chat_message span.live_chat_msg_timestamp {


  color: #ccd5db;


}


table.gb_toolbar_right.gb_toolbar_decoration td span.gb_close.i16 {


  background: url("images/icons/nav_clear_2.png") no-repeat;


}


div.gb_wrapper div.gb_toolbar_bottom_border {


  display: none;


}


div.live_chat_message div.live_chat_message_body {


  float: right;


  padding: 10px;


  color: #ffffff;


  background: #fd9808;


  border-radius: 5px;


}



#2 Add this new CSS to the site theme you are applying on the ESS Portal.



#3 End Result:



Screen Shot 2015-10-08 at 10.27.33 PM.JPG



Hope this helps!


-Manjul


View solution in original post

7 REPLIES 7

It's not Fuji guys but Geneva which is expected to come soon...


Thank you all


Hi Imisi,



If I search anything in Fuji & Geneva about the CHAT, I find no changes. But looks like there is another thing newly introduced and it could certainly replace the chat is Collaboration.



Please check below link, it might be useful for you!



Using Collaboration - ServiceNow Wiki



Thanks,


Manjul