Hello,We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to ...
We have ivanti integration to import assets into our CMDB. We have a daily Scheduled Import which runs overnight, one for Servers and one for Computers. The import works by connecting to Ivanti SQL Database view via a mid server, and pulls data into...
I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments I have looked at this documentat...
Hi,We have a scenario where employees have 2 email domains:*@ABC.com(stored in sys_user.email) *connect.ABC.com (not stored in sys_user.email)When user send email through @connect.ABC.com, ServiceNow doesn't recognize them and treats them as Guest.I ...
Hi,I'm curious about the potential advantages / drawbacks of using list (glide_list) fields, or m2m tables, to facilitate many-to-many relationships. To me, both provide similar functionality, but in a different way. For example, a m2m table record w...
Is a Knowledge Article view count increased when an article is used in a Now Assist summarization?
Hello, I'm trying to use the Error handler functionality of Flow Designer to create an incident every time my flows fails, so I want to provide the link to the failed flow context for that I need sys_id of my flow context inside the flow. Is there a...
Hi Looking for a solution/ answer for this scenario. I have a jdbc step on flow designer where i'm putting in a command to execute a stored procedure on SQL server database as below: Exec dbo.stored_procedure_name @param1 = 'x', @param2 = 'y' When i ...
Please provide the document or steps to parse the pdf attachment data? Requirement is to parse the fields from the email PDF attachment to ServiceNow table.
Has anyone setup the Meraki webhooks for ServiceNow? We have the Service Graph Connector setup in our instance and pulling in devices. That is working fine, but when we try to setup a webhook HTTPS receiver in the Meraki Dashboard, it just fails wh...
I have a JSON file, which is an array in the following format[ ["test"], ["test1"], ["test2"] ]How do i set the datasource settings so i get three records in the import set
Hello Everyone , I want to generate an excel file xlsx with dropdowns(data validation) feature is it possible in Servicenow Scripting?Thankyou,
We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...
