Case summarisation on PDI
Is it possible to test some of the itsm ai features on a PDI like case summarisation
Forum Posts
ATF Script failure in Zurich
Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and post Zurich upgrade these scripts are failing. More importantly, the relea...
How to create a manufacturer/vendor/company?
I created a new company, and a test company, neither of them show up in the 'Company' field of a Hardware record or 'Manufacturer' field of an asset. Both of those fields have 'CanonicalFilter' set as the reference qualifier which is looking at Data ...
Resolved! Workspace Experience: Highlighted Values not working
I'm unable to highlight a field in a list view. Note, this is a scoped application, although I thought that shouldn't make a difference. I used the Highlighted Values form. See below. My target field is named "status", which is a choice field typ...
Resolved! List Control not showing View option for non Admin users
Our user's don't have the option go to their List Control and select different Views. What setting do I need to update so get "Views" to display under List Controls? Screen shots show my view showing Views and other users not showing it.
The page you are looking for could not be found
when i use template List page to make a page in uibuilder Can someone tell me how to solve this bug? I have looked at the parameters and the template should have been used correctly. I don't know why clicking on the list cannot change the browser...
Resolved! Why can't I change Flow designer to run as System
Why can't I change Flow designer to run as System? I have this flow Run as User who initiates session but need to change this. I checked documentation and I should be able to change it like in this screenshot: But I don't have the option.... Also t...
Resolved! How to make catalog item public ?
First of all is there a way to make catalog item available to external users? I've tried to follow steps in this article but it didn't work, the result i get, you can see in the attachment, even i modified availibility to each variable in the catalo...
How to use metrics for First call resolution for Sc_task
Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks
Manually added events not appearing on team calendar
I am trying to do some POV testing of the Agent Schedule>Team Calendar functionality and added myself as the manager of Elvira and set myself the manager of the group she is in. I can see her scheduled work order work on the calendar: I click "Creat...
Can we add 2 contents inside 1 widget box in ServiceNow Portal?
The client would like to add 2 published contents inside 1 widget box in ServiceNow Employee Center. Can we do it OOTB? thanks
Is ServiceNow Portal support the attached scroll down amination, which users can see once entered?
scroll down animations/ effectsWhen a typhoon hits Hong Kong
As a partner, how can I request store applications for a customer?
Hi,I'm looking to activate a store application for a customer. I can switch to the company in the support portal, but the store doesn't seem to recognize this, as I can only request applications for the instances my company owns, not the instances we...
Resolved! About counting IntegrationHub Transactions
Hi all!I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records]. However, what if 4 outbou...
Tree picker attribute for Slushbucket
Hello all,I have a requirement where I have a parent child relationship in a table (say 'xyz' table) and I want to give a list type field in another table referencing to this xyz table where user can multi-select the records. Is there a way where we ...