Dear all, I am learning service now and i would like to change the collor of my dev instance but could not find how. I have seen in a document that I should go to Navigation Menu>Content managmennt but I do not see any colors field here but a bunch o...
The management system in the company requires that some of the users should notice that some instance happened but does not get involve the instances.I've tried to view on the watchlist but find that it is not able to track whether the users confirme...
Does anyone know of a way that a survey can be sent out after every 5 tickets that are closed per user? Where would scripts have to be added?Thanks in advance.
Hi GuysSo I know this is long winded. But I need to get the value of a field that is set to only be visible in a task (from a Catalog item).So e.g I create a field called Serial ID.I need to have it so that in the task if the serial ID has been enter...
CMDB Dashboard > CMDB View I am trying to learn the logic behind the Duplicate CI's widget. How the Duplicate CI's work? If anyone knows please share it with me. Thanks, Rajini
Hello ServiceNow Community, I'm seeking some assistance with a specific requirement on a Record Producer. Here's the scenario: I have a checkbox variable on my Record Producer called "Mentioned information is correct". My goal is to make attachments ...
Hi, I'm trying to create variables of type "Date" as inputs to the subflow. But when I'm trying to test it, it doesn't give the option to choose the dates from the calendar. Basically the calendar is not popping up.PFB the screenshot for reference. ...
Pretty much the Subject. Can we show custom Modal (or even a simple Yes/No Modal) in List view in Classic 16?
We are integrating Duo Security with ServiceNow (SNOW) to raise automated tickets for user-failed logins. Any links or blogs I can refer to would greatly help. Thanks,Ananth
I would like to detach the knowledge article attached by our Predictive Intelligence similarity Job. I would like to do it through UI. I am using the latest Washington DC version. Is it still possible ? If possible what access is required for this?
Working in a Vancouver instance with Demohub installed and I used Virtual Agent to execute the Demohub sync. It upgraded Demohub and synced the content. After all the updates, none of the narratives are accessible:"This Narrative is not part of this...
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
1. Is it okay to import Hardware Model without Product or is it important? In some cases i saw product being automatically populated during normalization. Where is it coming from?2. Display name is concatenation of Manufacturer and Name which is perf...
When we are executing the import set it is running fine and loading all record but while tranforming it is getting stuck after few minutes.Also instance is going down in between and comes up with cancelled status on tranform map with error as per att...
