Default Auto Population of Knowledge Base on Knowledge form not working . OOB Client Script 'Loads defaults for knowledge base' is working abruptly

[vamsi986]

Hi ,

When click on create new under Knowledge module / if we do kb_knowledge.FORM we used to get default knowledge base as 'IT Knowledge'

but now we are getting this alert message 'Apply Default Values' instead of auto populating the knowledge base as 'IT Knowledge' . Could any one tell why is this confirm alert message coming what might be the issue of happening ? very urgent ?

[Alikutty A]

Hello,

Can you open the knowledge base for IT apps and check its default values as shown below. You could reset them to empty.

[vamsi986]

We have not set the value there , we have set using default dynamic value by configuring the dictionary

[Alikutty A]

Deactivate the following client script named 'Loads defaults for knowledge base 'and it should work

Here is the URL

https://instance_name.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=4576f430d711210013ab49547e610366

Replace with your instance_name in the URL.

[vamsi986]

Already did that as well but the Auto Population of the KB  'IT Knowledge' is not working .