Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select. The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...
Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...
What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...
Hello Experts,I have a notification which triggers on sc_task. in the notification, i have to include RITM reference url(End user don't have access to task and he has only RITM). when end user clicks on ${URL_Ref}, it should open RITM.can anyone sugg...
I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.If I do the same search in global search it is working.Someone help me to id...
Please give me navigation (with screenprints) how to navigate to Split Modethanks
Hi,I am trying to use UI polices or client scripts to hide values on a catalog order guide. But when I go to the pages, and catalog items, it lags when the page loads, and I can see the values briefly before they hide. Is there a way to hide the item...
I have a catalog item that has 2 dependent selectbox variables. When the first variable (Environment) changes, it should populate the options in the second variable (Application). I have an onChange catalog client script that does this, and it al...
