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Can't Open Record when clicked on

I have an issue when i click on Open Record button. It work fine with my dev instance but it's not working when i import in another instance(It works successfully when i click and  open in a new tab) I realized that the url of import instance also h...

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Danh Nguyen by Kilo Contributor
  • 1490 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order Guide: Choose Options Button

On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...

harish11 by Mega Expert
  • 5265 Views
  • 16 replies
  • 3 helpfuls

Attaching inbound email to ticket in .msg format

We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...

Warren9 by Mega Contributor
  • 4100 Views
  • 5 replies
  • 0 helpfuls

What is the Service_Task table used for

Hello, Does anyone know what the Service_task table is used for?   We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC.  I would rather use this then create a custom app since al...

Resolved! Deleted records table

I am trying to understand the workings of the Delete Records table under System Definition. What kind of records make it to this table? Let's say I delete a user from the sys_user table - this action would essentially transfer this user record to thi...

vktripper by Tera Contributor
  • 5730 Views
  • 1 replies
  • 5 helpfuls