Default Font and Font Size for Knowledge Articles

[philippep1]

Hello;

I am trying to figure out what is the default font and font size when creating a knowledge article.

I copied and pasted in Word and it looks like it is Verdana - 8.5.   Could you please confirm.

I also noticed that the Font size drop-down menu does not seem to bring the correct size.

I used Word again and this is what I get:

In Service Now:   Font size 7 — In Word:   7.5

In Service Now:   Font size 7.5 — In Word:   10

In Service Now:   Font size 8 — In Word:   12

In Service Now:   Font size 10 — In Word:   13.5

In Service Now:   Font size 12 — In Word:   18

We are also using different templates.   Is there a way to set the font and font size by default in a template?   Using Font Family and Font Size drop-down menus do not seem to work as expected and is time consuming to try and get an idea of what it will look like after publishing.

Thank you.

[Jakub Koncek]

The very same issue! Useful workaround was provided in https://community.servicenow.com/community?id=community_question&sys_id=3d4ba3e7db7d67809540e15b8a96199e. However, to use the default font-family in the HTML field dictionary does not resolve the problem because then the fields are always displayed even though they contain no text or visual content.

[brandont]

I just want an easy system property for this.

I've created an enhancement request on the idea portal for Service Now to fix this by creating a system property.

I'm adding the link to it here so that if anyone finds this please up vote the idea so we can get a better solution for this in the future.

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=5e0925581b225490d2ccea89bd4b...

[jpalvarez80]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120

This KB has the information you are looking for.