Default Knowledge Base for Knowledge Searches

[karolinaszczesn]

Hi,

In future ServiceNow releases, are there any plans for introducing a Default Knowledge Base functionality, that will influence ordering in search results?

Right now when Service Desk agents browse Knowledge from Incident or Request Titles, they get results from ALL Knowledge Bases that they can read from. Our developer did some research, and suggested an additional dropdown from which the Agents could pick their Knowledge Base, but this would mean each search would have to be run at least twice. If their User Profiles would allow to set up a Default Knowledge Base value, that would immediately be picked up in any searches, it'd be a big time saver. However we were told the the entire search results box (screenshot attached) is a protected area and we can't have the Default Knowledge Base value from user profiles inserted in the dropdown, or even influence the results in any way (for example "order by: your default Knowledge Base").

Are there any plans for building this in as OOTB functionality? saruppaul

Thanks!

Kind regards,

Karolina

[lukesmitty]

Hi Karolina.   Did you ever find out more information about your question?   We're on Jakarta and I have the same question.

Thanks,
Luke

[Michael QCKM]

Thank you karolinaszczesna!!

SN,

We also have the same question/need. 

Some users have access to many Knowledge Bases.  We want to keep that access - BUT - allow users to select their default KBs (multiple) to search against from Incidents or Tasks (OR KB Homepage also). 

This way, in their daily normal work, they can search the few KBs by default, but can then change their selections at any time if they have a special project where they want to expand/contract/change their list of KBs to search against. They will always only be able to select from ones they have CAN READ access to, but can set the default to read as needed.