What is the use of Schedule in Change Request ? Like if I select a time interval then the authorized person has to add change within that time limit only ? What if he/she doesn't apply change in that time interval ? Will there be any warning message ...
Hi, SMS Notifications ( SMS Alternate field in Notifications) has a limitation of 140 char https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569. For priority1 incidents, we want to add meeting details along with incident de...
In transfrom map , if the colease field is empty for multiple records , in source table the records gets updated. We have checked this to true , 'Create new record on empty coalesce fields' on transform map. Can i know how the records with empty cole...
I have a widget that when there is no scheduled maintenance, it brings me a message, but I need to make a change, it is necessary to hide it when there is no scheduled maintenance, instead of showing a message. Today is like this: HTML <div ng-if="...
Users are able to select CI in prod, but it is not visible in a test environment for incident/change forms. But as an admin, I can see these CIs in forms on test and prod. Prod is Rome and test is Sandiego. Is anything changed in Sandiego that could...
Hi, I have created a table , which has 2 fields of type as time as shown from the table i have created the record producer , so when i open the form in service portal , the field type as date/ time is shown for these particular fields. so I want t...
Hi, how to make attachment to read-only or not-editable? Table name: sn_hr_core_case_talent_management
Hi, I have requirement that there is one catalog item with two variables User and Group. User is of single line text variable and group is reference type variable. When I click on group search icon, it should display list of only those groups of whic...
Hi, In our system, we make the comment box available for our clients in the service portal when an incident is not closed yet. When the incident is updated into closed status, the comment box becomes unavailable. This is done with ACL write permissio...
I have a user who created a VTB and cannot see the "add card" button in any of the lanes. She can see the option on other boards and other people can see it on her board. I haven't been able to find any option where it could be toggled on or off. S...
on a filter condition which component is always a choice list? a.operator b.filter criteria c.operation d.match criteria I don't know the answer. please help me to find answer.
Hello. I'm working on granting a new group read-only access to an application without making use of any roles. My approach was: 1. To expand access to the application menu for Demand Management to the role snc_internal (so anyone can look it up) 2. ...
Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert Example: An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that dis...
I have inventory xls that contains cmdb information on various hardware equipment. This xls file has been formatted to look "nice" from a human readable perspective. There is information about when, where, and who performed the inventory in first f...
I have a survey created that uses the cmdb_ci_business_app table to trigger the survey when the assessment date changes. The survey goes to the IT App Owner. However, most app owners will own a dozen or so applications. But when I trigger the survey...
