I'm importing data from multiple sources using transform maps. The data includes a timestamp (HH:mm:ss) of the incident. Some of the records have missing timestamps, but there is enough data within the records to know that they should be coalesced. H...
I've heard a rumor that Connect Support may be deprecated in a future release (i.e. New York) and completely replaced by Agent Chat from Advanced Work Assignment (AWA)... is there any merit to this? The only potential indication of this is the articl...
I'm experimenting with developing a CSAT survey in my personal instance before I implement in our company instance. I've run into an issue where dependent mandatory fields always show on the Service Portal and Employee Service Center (I think they us...
we have subscription management which is showing what license we have purchased and other details. But there are no place we can see how many licnese has been allocated regarding those subscriptions. So where can see the no of allocated subscription ...
There are a few widgets that were created via Service Portal's Widget Editor. These widgets after being added to ServiceNow dashboards via UI Pages will show the alerts/announcements/notifications from Service Portal clouding the widgets. Is there an...
Call the outbound rest API through the mid server The following error was obtained: Request not sent to uri= https://xxxxx: org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout of 10000 ms *.xxx: The hos...
Hi Team I have to update incident form fields ( like short description , comments , etc ) with help of scripted rest api using postman tool. Basically update it using 3rd party tool. Can anyone guide me how can I accomplish this task . I am new to s...
How to fully automate an email notification wherein once a record state is updated it will send a notification and that notification has a condition that will change again the state of the record. Please help me with this. Thank you
Hi all, I am trying to add an info message for the attachment icon on the Standard Ticket Page. Info Message : size limit is 1MB. I have cloned the 'Standard Ticket Tab' widget . But I am not able to add the info message, could you please help
Hi everyone, How can I make the 'Help Text' showing up in the input field of the Catalog form itself? The photo inserted below is for reference.. Regards, Priya
We need to change the info color to green color for showfieldmsg().
Hello, ServiceNow have an OOTB Service status page on mobile (Now and Agent mobile) or not? If yes, ServiceNow have a Service status page. Could you please advise me? if No, How end-user monitor them service from mobile app? https://<instancename>.se...
This is the first custom application attempted. I would like to auto populate the value from the User [sys_user] department field, but I'm not quite sure how to do that. (Refer to attached screen print) I was able to successfully auto populate the ...
Hi All, Recently started creating workspace using UI builder and struggling to know how to add additional tab (Item) on record page. I compared both Audit workspace and My custom app workspace in UI Builder. Both record pages have same configurations...
Which role do I give to a user so that they can edit a CI? I have tried adding sn_cmdb_editor and sn_cmdb_admin roles but when I open the CI in the details tab, all the fields are greyed out and cannot be changed.
