Define view for specific catalog item

[Eli Guttman]

Hi,

I would like that process users who handle tasks related to specific catalog item, will have a   difference form view than all other tasks related to catalog items,

Is there anyway to define it? is there a way to set the form view using business rule?

Thank you for you help,

Eli.

[AnishSasidharan]

I am not sure in business rule. However, you can change the view with the help of client script and the link is below

http://www.servicenowguru.com/scripting/client-scripts-scripting/change-form-view-client-script/

Apparently, find the odd man out (process user) in the client script and use the switchView option to change the view.

Thanks,

Anish

[Anurag Tripathi]

Hi Eli,

How to get the view name of the form by using script

this might help