I want to manage the device about iPhone,ipad,and mobile-wifi in ITAM,but i don't know how to design the table and which class i should use or which clase i should extend,some advices pleasethank you Model Category(cmdb_model_category)⇒which Category...
Hi everyone,I ran into a timezone issue when using GlideTime APIs inside a Flow Designer Custom Action script.ScenarioUser timezone: Europe/HelsinkiScript is written inside a Custom Action (Script step) in Flow DesignerI am using a GlideTime object a...
Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...please adviceLior
I'm working in the Service Operations Workspace The ask is to have RITMs displayed in the caller's recent tasks lists when opening a new Interaction. So, I'm able to get the initial list displayed properly after making some adjustments to the Data Br...
Hi all, We are using APO module and we have changed the portal page from supplier to ticket page under my request filter for invoice case table. Now when non admin users who are having 'sn_ap_cm.requester' role is unable to see the Activities and Rel...
I have a business requirement: I will create a Service Request catalog item that allows customers to add their order numbers.In the MRVS table, it would look like this: Order01Order02Order03 Our fulfiller wants to update the details per order number,...
Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...
Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.There is field 'A' which is a se...
I need to use the API without being able to use the API We have CMDB data in our Service Now environment. It would be tremendously helpful for me access this data programatically. However, I cannot use the API for complicated political reasons. Wha...
I have a collection of external users that use the instance in a consuming capacity. They go to the catalog and report issues. These users are not part of the company's normal directory or IDM capability. Now that Okta is being leveraged for au...
Let me try to explain. I am using an Orchestrator Query activity which takes a table name, encoded query and a Record Limit. The table I want to query has configuration items that are linked to the Affected CI's in a Change Record (or Change Task) bu...
I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...
When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!
I want to get the direct URL for a problem record, not the reference link to the field So instead of:`https://<instance>.service-now.com/api/now/table/problem/sys_id` I want something like:`https://<instance>.service-now.com/problem/sys_id` Or is the...
Hello Everyone, I am in my final week for the ServiceNow Rise-up. I need some ideas of what to build. Thanks.