Hello, We switched from a Text Response Node to a Script Response Node using setHtmlPart() because we needed tooltips on our source links. Standard Markdown tooltip syntax breaks in the Engagement Messenger (URL encoding issue), but <a title="..."> ...
Anyone any idea, what are grandfather custom tables ? Regards, Bharat
HelloSome OOTB behaviour difficult to understand. So I have incident being created from case.Attachments on Case is visble to all customers. Is it possible that we can restrict that attachment is visible only internal? Attachment on Incident should n...
I was trying to run an ATF Schedule (sys_atf_schedule) based on odd-week Mondays (1st, 3rd, 5th) using a Script Include. I created a Script Include to identify odd weekday occurrences: isOddWeekday: function(targetDay) { gs.log("inside fun...
Can anyone guide me how to discover fortinet firmware version and model discover for SNMP device and update them in the custom field? We got OID from Fortinet vendor and its working fine from fortinet while failing while extending a pattern 1.3.6.1.2...
create report where it has the data in sc_req_item table i need to create report on child RITM and fetch the variables from parent RITM how i can achieve it (parent is reference to child item)
In Service Operations Workspace, under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI...
Hi!Is there a configuration (or similar option) to automatically expand the Description field in Workspace so it’s fully visible by default?Right now it stays collapsed for longer text, and having to manually expand it every time is pretty annoying. ...
HI All,Being a Group Manager, he cannot able to access a Catalog item, but that Group members can access. What could be the reason?
Getting this error message in my console: AMB getClient() tried to access parent from an iFrame. Caught error: SecurityError: Failed to read a named property 'g_ambClient' from 'Window': Blocked a frame with origin "https://devxxxxx.service-now.com" ...
The inline edit drop-down display is being cutoff on my dashboard, as a result, I can't see the green save or red cancel. How do I fix this?
can anyone please suggest on the below query for AI performance analytics.AI performance analyticsas a support agent, I want Now Assist analytics dashboards so that I can monitor AI performance and track key metrics.Now Assist analytics dashboards an...
Hi , We recently implemented an integration between ServiceNow and Snowflake using OAuth 2.0 (Authorization Code grant). The setup included configuring all required parameters such as Client ID, Client Secret, Authorization URL, Token URL, and Redire...
I have a guided tour on a custom service portal page and i want to redirect the user to another page when they finish the guided tour. How can i do that ? Any tip is welcomed.
I have an image in a knowledge article that has a hyperlink attached to it. When I click on the image the image opens up and then the link takes me to the new page, How do I stop the image opening and just the url activating?
