Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...
What is the best practice approach in Knowledge Center Workspace to implement this behavior?Specifically:How can we implement a one‑time warning + second‑submit bypass in Workspace UI (UI Builder / client scripts / workspace rules)?How can we ensure ...
Hi All, I have created an export set with many fields being exported along with priority but, backend values are being send in the csv (ex - 1,2,3) instead of frontend values (ex - P1, P2). What should I do next to send the frontend labels ? Thanks
Has anyone incorporated sensitivity labels into ServiceNow e-mail? This is somewhat important for HR and Legal related matters, but also a pseudo requirement from compliance teams: The idea is as part of notifications or as part of a workflow and a...
I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
Hi, I have a question.My team has spotted that when work notes or comments are updated by AI Agent, this sys_id shows up d808244de4df5650f877f4c9ef9e2dd5 (see screenshot attached). I have found what is stands for, namely it is a sys_Id of NowAssist S...
All,I have a requirement to clone all the ci relationships from one CI-xxx to another CI--yyy for one of the useras per requirement.Please provide me the best options to achieve the same in ServiceNow(Zurich Version) ThanksSam
Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...
How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...
Currently running our instance on ServiceNow Cloud (public SaaS environment) and are exploring the possibility of migrating to a Private Cloud environment due to internal security, compliance, and infrastructure control requirements.Can migrating fro...
I have the requirement as mentioned below:1. Confirm the email addresses that should be included in the whitelist in addition to the following three tables/fields: *Table:Field-sys_user.email-sys_user_group.email-sysauto_report.email_addresses 2. Con...
I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...
Hi, all I am currently working on implementing Adaptive Authentication in ServiceNow and facing some challenges with configuring the authentication method within the policy conditions.My Goal:I want to implement the following login behavior for our f...