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Restrict entire service portal to selected users.

I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level.   And ideally if the user doesn't have permission to this p...

scottl by Mega Sage
  • 12371 Views
  • 10 replies
  • 6 helpfuls

Resolved! Flow Designer - Wait for Condition

Hi all,  I need to create a condition in my flow that takes a date/time variable entered on a catalog item and waits 7 days from the date entered before moving on.Example - wait for 7 days or 168 hours from variable date/time enter on catalog item.An...

Resolved! Increasae the Default size of Email font

In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...

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ahmadfaiz by Tera Contributor
  • 1293 Views
  • 3 replies
  • 0 helpfuls

Error while uploading file on virtual agent

Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help! 

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g k1 by Tera Guru
  • 2027 Views
  • 8 replies
  • 3 helpfuls

EUC - Catalog item not showing on portal

A catalog item is not showing on the portal search, in the service catalog view or on the topic page it's been added to . But we can able to see the catalog item in 'maintain items' and directly via link.I found theseactive - truecatalogs & categorie...

aiswaryabk by Tera Contributor
  • 339 Views
  • 1 replies
  • 0 helpfuls