Disable accessing serviceportal in mobile browser

[guestee]

Hi All,

Kindly let me know how to disable accessing service portal (/sp) in mobile browser.

Thanks in advance

[Amit Gujarathi]

HI @guestee ,
I trust you are doing great.

To prevent access to the Service Portal (/sp) on mobile browsers in ServiceNow, you can utilize User Agent detection in a Scripted REST API or a UI Script. Here's a basic approach:

1. Scripted REST API:
   • Create a Scripted REST API that checks the User Agent of the incoming request.
   • If the User Agent matches a mobile browser, redirect the user to a different page or display a message indicating that the Service Portal is not accessible on mobile.

var userAgent = request.getHeader('User-Agent');
if (/mobile/i.test(userAgent)) {
    // Redirect or display a message
}

UI Script:

• Create a UI Script that runs on the Service Portal.
• Check the User Agent of the browser, and if it matches a mobile browser, redirect the user or display a message.

if (/mobile/i.test(navigator.userAgent)) {
    // Redirect or display a message
}

[guestee]

Hi Amit, Thanks for your time taken to reply my email.

This is custom solution is there any OOB solution available.

[guestee]

Hi Amit, I tried both the solution but it is not working