When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user? Will there

[Dharmesh Katari]

When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header.  How can I add exception in the 'Ignore sender' filter for only one user without changing existing filter? Will there be any impact? 

Existing filter is "Headers contains postermaster" these emails are ignored.

[Community Alums]

Hi @Dharmesh Katariya ,

The OOB filter ignores mail with mailer-daemon or postmaster in the headers, have a look at the headers of the ignored mail for those values.

I would recommend to disable 'Ignore Sender' which has two conditions:

Refer to below threads as well:

https://community.servicenow.com/community?id=community_question&sys_id=820cff44db6a9810fb4ae15b8a96...

https://community.servicenow.com/community?id=community_question&sys_id=729c7afadbfea780107d5583ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Dharmesh Katari]

Hi Sandeep,

Thank you for your response!

The filter is used to avoid incoming undeliverable emails in ServiceNow. If we remove this then there will be big impact of these incoming emails. How can we avoid the impact if we remove this filter? Please suggest.

[Palak5]

Hi @Dharmesh Katari , 

Where you able to find a feasible solution for this ?

Even we are facing the same issue.