Is there a way to disable the first result in ESC servicenow? Right it redirects them itil view instead esc side of the catalog? Or can I change the URL because the green part is whats causing the issues? Thank you in advance. Image below in circle of what I am talking about.
https://test.service-now.com/esc?id=form&table=sc_cat_item&sys_id=4ec4f3a92bd59e106123f1eff291bfbc&searchTerm=software
