Disabling MFA

[Tanmay Sawant]

I Have configured OKTA as identity provider for SSO and done AD Integration for User Provisioning. on Prod instance. My configurations are working for Pre-prod and Dev instance but failing on Prod as on Prod MFA is configured and it is conflicting with My SSO configurations.
I want to disable MFA on the Prod instance and keep OKTA as single provider for SSO. Please suggest on how to disable MFA for the instance.

[Sebastian L]

Hi,

It should be in properties under Multi-factor Authentication. Make sure it is not ticked! 🙂  

[Maik Skoddow]

Hi

since San Diego it is possible to combine SSO with MFA. Maybe that is a better solution than disabling MFA: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/authenticat...

Kind regards
Maik

[Raghav Sharma24]

You can disable the options not required from "Multifactor Authentication Properties".

1. Type multi-factor in left nav.

2. go to properties and disable the options not required.