Disabling MFA

Tanmay Sawant
Tera Contributor

‎06-15-2022 10:30 AM

I Have configured OKTA as identity provider for SSO and done AD Integration for User Provisioning. on Prod instance. My configurations are working for Pre-prod and Dev instance but failing on Prod as on Prod MFA is configured and it is conflicting with My SSO configurations.
I want to disable MFA on the Prod instance and keep OKTA as single provider for SSO. Please suggest on how to disable MFA for the instance.

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Sebastian L
Mega Sage

‎06-15-2022 11:28 AM

Hi,

It should be in properties under Multi-factor Authentication. Make sure it is not ticked! 🙂  

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Best regards,
Sebastian Laursen
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Maik Skoddow
Tera Patron
Tera Patron

‎06-15-2022 11:44 PM

Hi

since San Diego it is possible to combine SSO with MFA. Maybe that is a better solution than disabling MFA: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/authenticat...

Kind regards
Maik

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RaghavSh
Kilo Patron

2 weeks ago

You can disable the options not required from "Multifactor Authentication Properties".

 

1. Type multi-factor in left nav.

2. go to properties and disable the options not required.


Raghav
MVP 2023
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